Configuring Phrase Auto Search
Auto Search
Speech administrators can enable auto-search for phrases:
- phrases in auto-search are automatically searched on all new calls
- actual search results are stored in database
This process makes searches for auto-searched phrases very fast.
Configuring Auto Search
Typically Speech Administrators should add most used phrases to auto-search:
- See List Phrases to see how to identify most used phrases
- Add multiple phrases can be added automatically using the Bulk Phrase tool under Manage Phrases