How to change server IP address and hostname

Owned by Verba Support (Unlicensed)
Apr 15, 2016

There are different steps to take when you are changing the IP address and/or the hostname of different Verba components:

Changing Media Repository Address

  1. In the menu structure navigate to Administration -> Verba servers -> Select the Media Repository that you want to change the IP address of -> Select the Change Configuration tab
  2. Under Network -> Server IP address change the IP address
  3. Click on the save button (floppy icon) at the top right corner of the frame
  4. A yellow strip appears at the top of the page prompting to apply the configuration. Click on apply, then on the page click on the Execute Selected Tasks button
  5. Open up services.msc on the Media Repository server (after gaining access probably through RDP) and restart the Verba Web Application service
  6. Verify that all servers with Verba components can properly resolve the new hostname and IP address (verify eventual /etc/hosts overrides)

If you have Recording Servers, or Desktop Recorders that are uploading media to the Media Repository server's local disk, then also complete the following steps:

  1. In the menu structure navigate to Administration -> Verba servers -> Select the Recording Server/Desktop Recorder -> Select the Change Configuration tab
  2. Under Storage Management -> Storage Targets -> Media Repository Local Disk -> Media Repository IP Address or Hostname change the IP/hostname
  3. Click on the save button (floppy icon) at the top right corner of the frame
  4. A yellow strip appears at the top of the page prompting to apply the configuration. Click on apply, then on the page click on the Execute Selected Tasks button

For Single Server deployments only the first 6 steps need to be completed. (And the other 4 if you have Desktop Recorders)

Changing Recording Server Address

  1. In the menu structure navigate to Administration -> Verba servers -> Select the Recording Server -> Select the Change Configuration tab
  2. Under Network -> System -> Server IP address change the IP
  3. Click on the save button (floppy icon) at the top right corner of the frame
  4. A yellow strip appears at the top of the page prompting to apply the configuration. Click on apply, then on the page click on the Execute Selected Tasks button
  5. Verify that all servers with Verba components can properly resolve the new hostname and IP address (verify eventual /etc/hosts overrides)

If you are using the Cisco UC platform, then also change the recorder's IP in CUCM, as decribed in the Create and configure a SIP Trunk article.

If you are using SPAN-based recording for Microsoft Skype for Business (Lync), then also complete the following steps:

  1. In the menu structure navigate to Administration -> Verba servers -> Select the Recording Server -> Select the Change Configuration tab
  2. Under Lync Filter -> Signaling Information Target Settings -> Recording Server(s) change the IP/hostname of the Recording Server
  3. Click on the save button (floppy icon) at the top right corner of the frame
  4. A yellow strip appears at the top of the page prompting to apply the configuration. Click on apply, then on the page click on the Execute Selected Tasks button

If you are using other SIP-based telephony platforms, please point the system at the recording server's new IP/hostname.

Changing Desktop Recorder Address

The Desktop Recorder registers itself on the Recording servers with its current IP address. No configuration changes need to be completed on the verba components.
Change the IP/hostname and then verify that all servers with Verba components can properly resolve the new hostname and IP address (verify eventual /etc/hosts overrides)

Changing SQL Server Address

Please use the Microsoft documentation when you change SQL Server address: http://msdn.microsoft.com/en-us/library/ms143799(v=sql.105).aspx

Before changing the IP/hostname of the SQL server, complete the following steps on each Verba server (SfB (Lync) servers with Verba components are also considered to be Verba servers):

  1. In the menu structure navigate to Administration -> Verba servers -> Select a server -> Select the Change Configuration tab
  2. Under Database Connection -> Database hostname change the IP/hostname
  3. Click on the save button (floppy icon) at the top right corner of the frame
  4. A yellow strip appears at the top of the page prompting to apply the configuration. Click on apply, then on the page click on the Execute Selected Tasks button

When changing the database connection parameters on the Media Repository, you will lose the connection (and the ability to access the Web application altogether) until the database server becomes active on the new IP/hostname that you have configured. If you made a mistake in the configuration, then you will need to revert to the previous settings on the server itself in the Windows registry.

For a more detailed description please refer to the Moving the Verba SQL database instance article.