Install the VFC to WFE Metadata Integrator tool to import recording metadata from the VFC platform to the Verint v15.2 Workforce Engagement (WFE) suite.
The Integrator can be installed on any VFC server.
Manual installation
Prerequisites
Installation
Procedure
- Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.
- On the Setup Wizard screen, click Next to start the installation.
- Read the End-User License Agreement, select the I accept the terms in the License Agreement check box, and click Next.
- Select a destination folder for the VFC to WFE Metadata Integrator. Enter the path and name of the folder, or click Change to select a folder in Windows Explorer.
The default folder is C:\Program Files\VFC to WFE Metadata Integrator\ . Click Install to begin the installation.
If the installation process fails or the process is terminated by clicking the Cancel button on the Progress screen, the installer removes all installed files.- Click Finish to exit the Setup Wizard.
Update existing installation
The update of the Integrator is done by removing the existing installation and installing a newer version.
If you specified a custom destination folder during the initial installation, set the same value in the update process.
Repair existing installation
Procedure
- Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.
- On the Setup Wizard screen, click Next to start the installation.
- On the Change, repair, or remove installation screen, select Repair.
Click Repair to begin the repair process.
If the repair process fails or the process is terminated by selecting Cancel on the Progress screen, the installer reverts any changes and keeps the current installation.- Click Finish to exit the Setup Wizard.
Remove existing installation through the Windows Control Panel
Procedure
- Go to Start. Under Settings, select Control Panel.
- Go to Add or Remove Programs. Under VFC to WFE Metadata Integrator, choose Uninstall.
Remove existing installation using the installer
Procedure
- Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.
- On the Setup Wizard screen, click Next to start the installation.
- On the Change, repair, or remove installation screen, select Remove.
Click Remove to begin the uninstallation process.
If the uninstallation process fails or the process is terminated by selecting Cancel on the Progress screen, the installer reverts any changes and keeps the current installation.- Click Finish to exit the Setup Wizard.
Rollback
Built-in rollback functionality is not offered. Carry out a rollback of the VFC to WFE Metadata Integrator by uninstalling the current version and installing the previous version required.
Unattended installation
The VFC to WFE Metadata Integrator installation package provides an unattended installation feature to support the automated, silent installation of the software. The installer is MSI-based.
Prerequisites
Installation
Open the Command Line as an administrator and run the following command:
Parameters:
Command Line Parameter | Description |
|---|---|
-i | Specifies the installation action. Required. |
VfcIntegrator-15.2.x.xxxxx.msi | Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required. |
INSTALLDIR | The directory the VFC to WFE Metadata Integrator is installed. The default value is C:\Program Files\VFC to WFE Metadata Integrator\ . Only required if specifying a custom installation directory. If omitted, the installer uses the default value. |
/qn | Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input. Required for silent install. |
On completion:
- EXIT_CODE = 0 indicates that the installation process was successful.
- EXIT_CODE = 1 indicates that the installation process failed.
Update existing installation
The update of the Integrator is done by removing the existing installation and installing a newer version.
If you specified a custom INSTALLDIR during the initial installation, specify the same values in the command used in the update process.
Repair existing installation
Open the Command Line and run the following command:
Parameters:
Command Line Parameter | Description |
|---|---|
-f | Specifies the repair action. Required. |
VfcIntegrator-15.2.x.xxxxx.msi | Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required. |
/qn | Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input. Required for silent install. |
On completion:
- EXIT_CODE = 0 indicates that the repair process was successful.
- EXIT_CODE = 1 indicates that the repair process failed.
Remove existing installation
Open the Command Line and run the following command:
Parameters:
Command Line Parameter | Description |
|---|---|
-x | Specifies the uninstallation action. Required. |
VfcIntegrator-15.2.x.xxxxx.msi | Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required. |
/qn | Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input. Required for silent install. |
On completion:
- EXIT_CODE = 0 indicates that the uninstallation process was successful.
- EXIT_CODE = 1 indicates that the uninstallation process failed.