Trader voice recording has unique characteristics which require additional configuration when deploying a real time trader voice recording integration.
Media Processing
Voice Activity Detection (VAD)
| Configuration Setting | Description | Default Value |
|---|---|---|
| Minimum Voice Length (milliseconds) | The minimum length for a media record to be recorded by the service. | 80 |
| Maximum Silence Length (milliseconds) | Length of silence in media records before closing the record with voice inactivity. | 5000 |
<item displayname="Volume Threshold (dB)" name="VADThresholdDb" services_reread="VerbaUnifiedRec" type="int">40</item>
<hint>Sets the volume difference at which recording starts.</hint>
<item displayname="CDR Trigger Adjustment (miliseconds)" name="VoxTriggerAdjustMSec" type="int" services_restart="VerbaUnifiedRec">1500</item>
<hint>Defines the window of CDR matching used in Do Not Keep Openline CDRs Without VOX Activity.</hint>
</category>
-<category component="VerbaUnifiedRec" base="\Verba\Unified Recorder" displayname="IPC Unigy" name="unifiedrec_media_processing_ipc">
<item displayname="Voice Activity Detection (VAD) Enabled" name="IPC\EnableVAD" services_reread="VerbaUnifiedRec" type="bool" changed="2019-10-01 00:00:00">1</item>
<hint>When enabled, the system will close the media records if silence is detected.</hint>
<item displayname="Media Inactivity Timeout for VAD (seconds)" name="IPC\RecTimeout" services_reread="VerbaUnifiedRec" type="int">30</item>
<hint>Length of the timeout after the last RTP packet before closing a media record with voice inactivity.</hint>
<item displayname="Call Splitting Timer Type" name="IPC\AbsCutTimer" type="dropdown-uint" services_restart="VerbaUnifiedRec">1</item>
<hint>Select the call splitting type. Absolute timer defines the time elapsed from the hour, relative timer is from the start of the call.</hint>
<item displayname="Absolute Call Splitting Timer (minutes)" name="IPC\AbsCutMin" type="dropdown-uint" services_restart="VerbaUnifiedRec">15</item>
-<hint>
Time period for closing the CDR+Media records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the
<b>Connversations \ Ongoing </b>
menu.
</hint>
<item displayname="Do Not Split Records Shorter Than (seconds)" name="IPC\AbsCutMinSec" type="int" services_restart="VerbaUnifiedRec">300</item>
-<hint>
Minimum call length for call splitting. Must be less than the call splitting times configured at
<b>Unified Call Recorder \ Media Recorder \ Media Processing \ IPC Unigy \ </b>
</hint>
<item displayname="Relative Call Splitting Timer (seconds)" name="IPC\CutSec" type="int" changed="2019-10-14 00:00:00" services_restart="VerbaUnifiedRec">900</item>
-<hint>
Time period for closing the CDR+Media records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the
<b>Connversations \ Ongoing </b>
menu.
</hint>
<item displayname="Automatic Gain Control (AGC) Enabled" name="IPC\EnableAGC" services_reread="VerbaUnifiedRec" type="bool" changed="2019-10-14 00:00:00">0</item>
<hint>When enabled, the system will equalize the average volume.</hint>
<item displayname="Do Not Keep Openline CDRs Without VOX Activity" name="IPC\EnableVoxTriggeredCDR4Openline" type="dropdown-uint" changed="2020-11-04 00:00:00" services_restart="VerbaUnifiedRec">2</item>
-<hint>
Discard the created CDR record if there was no media activity.
-<ul>
<li>No - The recorder will not discard CDR records</li>
<li>Yes - The recorder will always discard the CDR record if there is no corresponding media</li>
-<li>
Only at call segmentation - The recorder will only discard the CDR record if the recording is split. If the record ends for other reason
<i>(such as the agent logging off)</i>
the CDR record will be kept even with no media.
</li>
</ul>
</hint>
</category>