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Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each. The default transcription engine is Intelligent Voice.

Child pages (Children Display)

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The following table provides a brief overview of the options:


Intelligent VoiceVerint Speech TranscriptionSpeechmaticscomitFS Voice Transcription Service
Intelligent VoiceAzure Cognitive Services
StatusAvailableAvailableAvailable
Coming Soon
Available
Late 2022
Vendor
Verint Systems

Intelligent Voice

https://

www

intelligentvoice.

verint.

com/

Speechmatics

Verint Systems

https://www.

speechmatics

verint.com/

comitFS

Speechmatics

https://www.

comitfs

speechmatics.com/

Intelligent Voice

comitFS

https://

intelligentvoice.com/

Microsoft

https://azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/Languages

www.comitfs.com/

TechnologyLVCSR*LVCSR*LVCSR*LVCSR*
LVCSR*
Languageshttps://intelligentvoice.com/languages/Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urduhttps://www.speechmatics.com/our-technologyNorth American English, British English, Latin American Spanish
https://intelligentvoice.com/languages/
https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/language-support#speech-to-text
On-premise/CloudOn-premise and partner cloudOn-premise
and Cloud
On-premise and cloudOn-premise
and Cloud
CloudDeployment
DeploymentIntegration via REST APIIntegrated into Verba Speech Server role
Integration via REST API
Integration via REST APIIntegration via REST API
Integration via REST API
LicensingRequires VFC Advanced Archive licenses to enable the integration and separate
VFC Speech Transcription license to use the Verint Speech Transcription engine
Intelligent Voice license or subscription. For more information contact your Verint representative.

Requires VFC Advanced Archive licenses to enable the integration and separate

Speechmatics license or subscription

VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your

Speechmatics

Verint representative.

Requires VFC Advanced Archive licenses to enable the integration and separate
comitFS
Speechmatics license or subscription. For more information contact your
comitFS
Speechmatics representative.Requires VFC Advanced Archive licenses to enable the integration and separate
Intelligent Voice
comitFS license or subscription. For more information contact your
Intelligent Voice Customization
comitFS representative.
Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative.
CustomizationContact Verint for more informationAvailable through professional service (phonetic boosting or language customization)Contact Speechmatics for more informationContact comitFS for more information
Contact Intelligent Voice for more informationhttps://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview
Diarization / Speaker RecognitionYesYesYesYes
Sentiment ScoreYes
Sentiment Score
NoNoNo
TopicsYesNoNoNo
Automatic Language DetectionYesNoNoNo

* Large Vocabulary Continuous Speech Recognition

Transcription process

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3rd party Speech Transcription

The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is usedwith a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs on the Verba Speech Servers directlyin the cloud or on 3rd party servers.

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Verint Speech Transcription

The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise)when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs in the cloud or on 3rd party serverson the Verba Speech Servers directly.

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