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TeleMessage Recording is a next generation instant messaging solution that captures text messages and attachments sent and received on any mobile device via WhatsApp, WeChat/WeCom and TeleMessage Native Applications for iPhone and Android.

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For a general description of Verba Import sources, please refer to Import sources.

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Effective October 1, 2022, Microsoft began disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online. This means that for TeleMessage import sources using Exchange will no longer work with simple username and password authentication, instead OAuth 2.0 authentication must be used. Read this page on how to set up OAuth 2.0 for Exchange Online: Microsoft Exchange IMAP configuration with OAuth 2.0


Creating a TeleMessage import source with OAuth 2.0

Follow the steps below to create a new Verba Import source for TeleMessage TeleMessage. Before creating the Import source, an application must be registered in Azure

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right

Step 3 - Complete the configuration according to the requirements in the following table


Configuration ItemDescription
IMAP Server

e-Mail account receiving TeleMessage data

Server address format should be: <hostname or ip>:<port number>

Note: The e-Mail account receiving TeleMessage data must have the TeleMessage e-Mail server IP addresses and sender account whitelisted

IMAP Usernamee-Mail account username
Authentication ModeBasic* / OAuth 2.0 (*not supported by Exchange Online)
Application (Client) IDClient ID for application registered in Azure
Application (Client) SecretA valid client secret for application registered in Azure
Directory (Tenant) IDTenant ID for the account
Forward Proxy AddressProxy configuration (optional).
Forward Proxy PortProxy configuration (optional).
Forward Proxy UserProxy configuration (optional).
Forward Proxy PasswordProxy configuration (optional).
TLS Certificate FileCertificate file / certificate thumbprint used for the IMAP connection.
TLS Key FileFile system location where the certificate key is stored.
TLS Key PasswordSpecify the password for the file that contains the certificate keys.
CA Certificate Chain FileCertificate chain (or Chain of Trust) is made up of a list of certificates that start from a server's certificate and terminate with the root certificate. If your server's certificate is to be trusted, its signature has to be traceable back to its root CA.
Use TLSTick to use TLS between the e-Mail account receiving TeleMessage data and Verba.


Step 4 - Click Save to save the settings

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Creating a TeleMessage import source with username and password

Basic authentication no longer works for Microsoft Exchange Online mailboxes. VFC cannot login with username and password as an application. Please setup client application in Azure and use OAuth 2.0 authentication (see previous section).

Follow the steps below to create a new Verba Import source for TeleMessage:

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

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Configuration ItemDescription
IMAP Server

e-Mail account receiving TeleMessage data

Server address format should be: <hostname or ip>:<port number>

Note: The e-Mail account receiving TeleMessage data must have the TeleMessage e-Mail server IP addresses and sender account whitelisted

IMAP Usernamee-Mail account username
IMAP Passworde-Mail account password
TLS Certificate FileCertificate file / certificate thumbprint used for the IMAP connection.
TLS Key FileFile system location where the certificate key is stored.
TLS Key PasswordSpecify the password for the file that contains the certificate keys.
CA Certificate Chain FileCertificate chain (or Chain of Trust) is made up of a list of certificates that start from a server's certificate and terminate with the root certificate. If your server's certificate is to be trusted, its signature has to be traceable back to its root CA.
Use TLSTick to use TLS between the e-Mail account receiving TeleMessage data and Verba.

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Step 4 - Click Save to save the settings

TeleMessage e-Mail Formatting

The TeleMessage Import Source requires particular e-Mail formats.  If e-Mails are not received directly from TeleMessage, ensure the e-Mail provider configures a message passthrough policy to avoid changing the e-Mail format.  For example:


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Map TeleMessage Users to Verba Users

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