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Additional information on the media player guide can be found here: Using the media player
Speech analytics tab
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Expandable Information | Description |
|---|---|
| Language Spoken | Lists the detected languages spoken during the conversation. |
| Sentiment Analysis | Lists the granular count of TCU sentiment within the conversation. The numbers with the colored background represent the number of TCUs in the respective sentiment category for the recorded conversation. |
| Topics | Lists key topics spoken within a conversation, providing a quick summary of the audio file content. This also includes a time stamp, highlighting at which point during the topic was detected. The timestamp is a hyperlink and will move the player to the appropriate point in the Wav File. |
| Summary | A 100-500 word summary of the call, automatically generated from the key points of the conversation. |
Transcription tab
The transcription tab provides the following functionality
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