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Overview
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- Event/webhook, DLP API based integration, where the Teams platform sends all updates once the recorder subscribes
- Support for on-prem, cloud, and hybrid deployments
- Supports always-on recording mode only
- Supports all instant message scenarios, teams, channels, P2P, and meeting chats
- Supports all formatting options, emojis, giphys, stickers, and other apps
- Limitation: no selective capturing/archiving support, only tenant-wide capturing
- Limitation: chat sessions initiated from external domains won't be captured
- Limitation: labeling and case rules are not supported
Version support
*Based on Slack usage statistics
**Based on Cisco IM/P sizing
Based on the statistics above, if the daily IM message rate has to be processed within 8 hours, then a single recorder core can handle 13K users.
If it is enough to process the messages within 16 hours, then a single recorder core can handle 26K users.
For more real-time processing during peak hours, extra CPU cores can be added:
- In the case of the real-time processing of the low message rate, a single CPU core can handle 8K users.
- In the case of a medium message rate, a single CPU core can handle 5K users.
- In the case of a high message rate, a single CPU core can handle 3K users.
For requirements for other components and server roles, see Server sizing and requirements
Load-balancing and Failover
Large deployments may require multiple VMs and other Azure components.
Voice, video, and screen/application share recording
For the failover and load-balancing options for voice, video, and screen/application window share recording, see:
Instant message and attachment recording
In the case of IM and attachment recording, multiple Media Recorders can be deployed behind the Recording Director(s). If multiple Recording Directors are required, then a load-balancer has to be placed in front of them.
Preparation
The Microsoft Teams integration requires additional prerequisites and configuration on Azure and O365, see Configuring Microsoft Teams Recording for more information.
Make sure that all the required prerequisites are installed on each server prior to the installation.
For guidance on configuring the necessary firewall port, visit Firewall configuration for Microsoft Teams recording deployments
Installation
The following articles contain all the steps for installing the various server roles:
- Installing a Verba Single Server solution
- Installing a Verba Media Repository
- Installing a Verba Recording Server
Configuration
For the configuration guide for voice / video / screen share recording, see Configuring Microsoft Teams Recording.
For chat and attachment recording, see Microsoft Teams Chat Recording.
Microsoft Teams metadata for voice, video and screen & application share recordings
The system captures the following metadata specific to Microsoft Teams voice/video/screen recordings.
| Metadata Field | Description | Template | Available |
|---|---|---|---|
| Start Date | Start date of the conversation | Standard | Yes |
| Start Time | Start time on the conversation | Standard | Yes |
| End Date | End date of the conversation | Standard | Yes |
| End Time | End time of the conversation | Standard | Yes |
| Duration | Length of the conversation | Standard | Yes |
| User | Name of the recorded user | Standard | Yes |
| From | Phone number, Button name, User name | Standard | Yes |
| From Info | User / contact name | Standard | Yes |
| To | Phone number, Button name, User name | Standard | Yes |
| To Info | User / contact name | Standard | Yes |
| Direction | Direction of the call from the system perspective requires configuring internal number/domain patterns | Standard | Yes |
| Direction (User) | Direction of the call from the recorded user perspective | Standard | Yes |
| From (Verba) | Name of the Verba user associated with the calling party | Standard | Yes |
| To (Verba) | Name of the Verba user associated with the called party | Standard | Yes |
| Location | Hostname of the recording server | Standard | Yes |
| End Cause | Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated | Standard | Yes |
| Audio Codec | Audio codec of the recorded streams | Standard | Yes |
| Video codec | Video codec of the recorded streams | Standard | Yes |
| Platform Call ID | Unique conversation identifier received from the recorded platform | Standard | Yes |
| Silence Ratio | Ratio of silence in the conversation | Standard | Yes |
| Talkover Ratio | Talkover ratio of the conversation | Standard | Yes |
| Longest Silence | Length of the longest silence present in the conversation | Standard | Yes |
| User ID / Agent ID | Azure AD Object ID for the recorded user | Standard | Yes |
| From Device | Device ID of the calling party | Standard | No |
| To Device | Device ID of the called party | Standard | No |
| Dialed Number | Original dialed number | Standard | No |
| From IP | Defaults to 127.0.0.1 as the IP address of the devices are not available | Standard | Yes |
| To IP | Defaults to 127.0.0.1 as the IP address of the devices are not available | Standard | Yes |
| From Proxy IP | IP address of the proxy server associated with the caller party | Standard | No |
| To Proxy IP | IP address of the proxy server associated with the called party | Standard | No |
| Source Platform | Microsoft Teams | Standard | Yes |
| Conversation Type | Voice, Video, Screen Share | Standard | Yes |
| Forward Reason | Forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) | Standard | No |
| Recording failed | Indicates if the recording has failed and the metadata was imported during CDR reconciliation | Standard | No |
| Media Length | Length of the media file related to the conversation in hh:mm:ss format | Standard | Yes |
| Media Error | Shows the media processing errors during recording | Standard | Yes |
| Voice Quality | Overall voice quality check score for the conversation | Standard | Yes |
| Record Type | Standard | Standard | Yes |
| 2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | Standard | No |
| Meeting Subject | Subject of the recorded meeting | Microsoft Teams | Yes |
| Meeting Organizer ID | Azure AD Object ID of the recorded meeting organizer | Microsoft Teams | Yes |
| Meeting Organizer Name | Name of the recorded meeting organizer | Microsoft Teams | Yes | Compliance Policy | Name of the compliance policy configured in Microsoft Teams for the recorded user which triggered the recording of the call or meeting | Microsoft Teams | Yes
Switch Name & Model | Microsoft Teams | ||
Supported Microsoft Teams Versions | Voice, video, and screen/application window share recording (Compliance Recording) are available to all:
For more information, see https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy | ||
| Supported Microsoft Teams Versions for instant message, attachment capture and archiving | Instant message, and attachment capture and archiving require requires one of the following user licenses for bot Webhook/DLP and Export API deployments for all archived users:
For more information, see see https://docs.microsoft.com/en-us/office365/graphservicedescriptions/teams-licenses | ||
Supported Endpoint / DeviceTypes | All |
If you are on a different version, contact your Microsoft representative for more information.
Deploying Microsoft Teams recording
The following section contains all the necessary steps for setting up a Microsoft Teams recording infrastructure.
Server sizing
Recording Server on Azure virtual machine for voice, video, and screen/application share recording
According to the Microsoft requirements, the Microsoft Teams Bot service must run on an Azure Virtual Machine. Requirements for the Recording Server role, which will host the Verba Microsoft Teams Bot service and the Unified Call Recorder service are:
- Azure Compute Unit (ACU) should be 200 or higher and 1:1 ratio for vCPU: Core
https://docs.microsoft.com/en-us/azure/virtual-machines/acu
- We recommend using the Dv2 series virtual machines, Standard_D3_v2 or above
https://docs.microsoft.com/en-us/azure/virtual-machines/dv2-dsv2-series#dv2-series
- ILPIP (Instance Level Public IP Address) for the Recording Servers
Private IP addresses are not recommended by Microsoft, due to potential performance limitation caused by the Azure NAT, although will work
- For resilient and/or high volume configurations, multiple virtual machines (running the Recording Server role) have to be deployed. In order to distribute the load across multiple Verba Microsoft Teams Bot services, an Azure Application Gateway has to be deployed in front of the VMs.
https://docs.microsoft.com/en-us/azure/application-gateway/overview
Due to performance limitations in the Microsoft Local Media SDK, the Recording Server sizing for Microsoft Teams recording is different from other integrations. The following table summarizes the server sizing for Microsoft Teams recording:
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per vCPU
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Voice and Screen & Application Share
Up to x1 1080p stream / call
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Voice and Video
Up to x4 360p video streams / call
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The values indicate the number of maximum simultaneous calls for the specified modalities per vCPU.
Testing was done with mixed audio on Azure D3v2 (4 cores), D4v2 (8 cores), and D5v2 (16 cores) virtual machines.
Recording Server for instant message and attachment recording
The IM recording architecture includes two server roles: Recording Director and Media Recorder. These roles have different sizing numbers and different factors have to be taken into account.
Recording Director
The Recording Director component has to be sized based on the real-time incoming load. The minimum CPU requirement is 4 CPU cores. It can process 1500 messages every second with a single CPU core, and 6000 messages every second with 4 cores.
In the case of higher incoming loads, the network bandwidth also has to be considered. 1000 messages per second incoming load generate 48 Mbps traffic (or 6 MB/s) between the Teams side and the Recording Director, and 42 Mbps traffic (or 5.2 MB/s) between the Recording Director and the file queue storage.
Media Recorder and SQL Server
The Media Recorder component does not have to be sized for real-time processing, since the recorded data is stored already in the file queue storage. Instead, the Media Recorder can be sized based on the overall message count a day. If there are more incoming messages than the real-time processing capacity of the Media Recorder(s), then the messages will be inserted into the database later, so they will be also available for search and replay through the web interface later. However, sufficient processing capacity should be provided so it can process the daily message load at least within 16 hours.
The minimum CPU requirement is 4 CPU cores. It can process 22 messages every second with a single CPU core. In the case of multiple Media Recorder servers, all servers have to have the same number of cores.
The Recorder Director and the Media Recorder components can be co-located on the same server. In this case, the resources will be shared between them.
The SQL Server has to be sized based on the fully utilized CPU cores of the Media Recorder server(s). The SQL Server needs to have one and a half times more CPU cores than the Media Recorder server(s). On the SQL Server physical disk, every fully utilized Media Recorder CPU cores generate 100 IOPS.
The following table shows the expected incoming message rates at different user numbers:
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In addition to the user license requirements above, the owner of the application registration must define the licensing model for the deployment. Model A is required for Security and Compliance (S+C) and general usage scenarios. The licensing model is configurable in the VFC system. For more information about seeded capacity and consumption fees, see https://docs.microsoft.com/en-us/graph/teams-licenses. | |
Supported Endpoint / DeviceTypes | All |
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If you are on a different version, contact your Microsoft representative for more information.
Deploying Microsoft Teams recording and archiving
For more information about deploying Microsoft Teams voice, video and screen share recording, see Microsoft Teams voice, video and screen share recording.
For more information about deploying Microsoft Teams chat and channel archiving, see Microsoft Team chat and channel archiving