Category: System Reports
Description
This report type displays a list of call playback events including basic meta information about the calls.
Filter options
| Agent e-mail | Only the agent's calls whose email address matches will be selected |
| Agent name | Only the selected agent's calls will be displayed |
| Call direction | Only calls for the selected call direction(s) will be displayed |
| To name | Only calls for the selected called party(s) will be displayed |
| To party | Only calls for the selected called party(s) will be displayed |
| From name | Only calls for the selected called party(s) will be displayed |
| From party | Only calls for the selected called party(s) will be displayed |
| Groups | Only calls of users belonging to the selected group(s) will be displayed |
| Recording server | Only calls for the selected recording server(s) will be displayed |
| Report specific settings | Only the event types that are selected from the options:
|
Information
- Query Interval
- Print Date
- Record Count
- User
- Timestamp
- Start Date, Time
- User
- Access Type
- Duration
- Caller Party Number, Name
- Called Party Number, Name
- Event Type
- Reason
Charts
- None
Report sample
