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In the case of 3rd party speech transcription providers, the transcription process is initiated by the Verba Speech Analytics Analytics Service , and it runs initiates the transcription process, which runs in the cloud or on on-premise 3rd party servers. For that reason, the Verba Speech Analytics Service can be run on dedicated Verba Speech Analytics Servers or on servers with Media Repository / Application Server roles.

For server sizing, use the standard Media Repository / Application Server guidelines at Server sizing and requirements.

Storage requirement

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AVAILABLE IN 9.7.5 AND ABOVE

Speech transcription is supported on any storage target, except EMC Centera and Hitachi Content Platform (which do not allow uploading individual files after setting the retention on the object). In the case of WORM storage, the system automatically applies the retention period on the uploaded transcription files to match the original retention of the conversation. 

Before version 9.7.5 the transcription only works when the media is stored on SMB storage. If the media has to be stored on a WORM or non-SMB storage, the files should be hosted temporarily on SMB and moved to the final storage target after transcription.

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Step 2 - On the Verba Web Interface, go to System / Servers. Select your server and click on the Service Activation tab.
Step 3 - Activate the Verba Speech Analytics Service by clicking on the  icon.

Step 4 - Click on the Service Control tab.
Step 5 - Start the Verba Speech Analytics Service by clicking on the  icon.

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