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• Transcribe Conversations (Built-in)

Uploading new ASR models

Follow the instructions below to upload an ASR model (often referred to as language models) to the system.

Copy the language model file, which is a .zip file, to C:\Program Files\Verba\resources\transcription\eliza to every server where the Verba Speech Analytics Service is enabled. For additional languages, only this step needs to be repeated. The service will detect the new language model within 30 minutes, or you can force the detection by restarting the service. After the service detects the new model, it will be listed on the speech transcription data management policy configuration page.

Customizing the Verint ASR models

Please read the Improving transcription accuracy for Verint Speech Transcription for more information.