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Deploying and configuring Speechmatics transcription
The Speechmatics solution is available as a cloud or on-premise solution. The system integrates with Speechmatisc using the standard REST API.
Creating a Speechmatics data processor
Follow the steps below to create a new Speechmatics data processor:
Step 1 - Open the Verba Web interface then select Data / Data Processors from the top menu
Step 2 - Click on the Add New Data Processor link on the top right
Step 3 - Complete the configuration according to the requirements in the following tabletranscription is considered a 3rd party transcription engine, which requires using a separate on-premise or cloud based Speechmtaics infrastructure to run the transcription service. The Verba Speech Analytics Service is connecting to the Speechmatics platform and sends audio files for transcription. For more information see Deploying transcription.
The Speechmatics integration requires the Speechmatics API 1.0.
Once, the Speecmatics platform is available, the required Data Processor has to be created to enable the integration with the Speechmatics transcription engine. Follow the steps described in Configuring and running transcription to create the processor and select the Speechmatics engine. The following table describes the settings available for a Speechmatics data processor:
Configuration item | Description |
|---|---|
| Name | Name of the data processor. This name will identify this processor across the system. |
| Type | Select Speech Transcription |
| Engine | Select Speechmatics |
| API Root URL | URL of the Speechmatics API (on-prem server or cloud) |
| API User | Speechmatics APU user name |
| API Token | Speechmatics API token |
| Enable Speaker Diarization | Allows separating participants in conversations and |
| producing a dialog like output |
Step 4 - Click Save to save the settingsAfter creating the data processor, you can follow the guidelines at Configuring and running transcription to configure one or more data management policies.
License requirements
The Speechmatics transcription engine does not require specific licenses, only the Advanced Archive license is required to enable the integration. Please contact your Verint sales representative for more information.
Although there is no specific license requirement, the feature requires a license to be assigned to users through the role configuration. The following permission(s) are required for the Speechmatics speech transcription:
- Transcribe Conversations (3rd Party)
Uploading new ASR models
Please contact Speechmatics for more information.
Customizing the Speechmatics ASR models
Please contact Speechmatics for more information.