Trader voice recording has unique characteristics which require additional configuration when deploying a real time trader voice recording integration. These features allow a more efficient way of recording trader voice calls and potentially save on the cost of the infrastructure required for the deployment.
...
| Configuration Setting | Description | Default Value |
|---|---|---|
| Voice Activity Detection (VAD) Enabled | When enabled, the system will close the media records if silence is detected. | Yes |
| Media Inactivity Timeout for VAD (seconds) | Length of the timeout after the last RTP packet before closing a media record with voice inactivity. | 30 |
| Call Splitting Timer Type | Select the call splitting type. The following valid values apply:
The absolute timer defines the time elapsed from the hour, the relative timer is from the start of the call. | Absolute |
| Absolute Call Splitting Timer (minutes) | The time period for closing the CDR-Only + Media-Only records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the Conversations \ Ongoing menu. | 15 |
| Do Not Split Records Shorter Than (seconds) | Minimum call length for call splitting. Must be less than the call splitting times configured at Unified Call Recorder \ Media Recorder \ Media Processing \ <INTEGRATION> \ | 300 |
| Relative Call Splitting Timer (seconds) | The time period for closing the CDR-Only + Media-Only records and creating new ones. Closed records become available for playback. VAD closed media records are available for playback from the Conversations \ Ongoing < menu. | 900 |
| Automatic Gain Control (AGC) Enabled | When enabled, the system will equalize the average volume. | No |
| Do Not Keep Openline CDRs Without VOX Activity | Discard the created CDR-Only record if there was is no related recording media activity.
| Only at call segmentation |
...