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Name | Description |
|---|---|
| CDR/Agent Event Subscription Keepalive (seconds) | Thekeepalive timer for the subscription. The lower value detects failure quicker but causes more load on Unigy. |
| Agent State Polling Period (seconds) | The timer for agent state polling, lower value detects failure quicker but causes more load on Unigy. |
| Start Recording by RTP (not by CTI) | By default Verba starts recording and waiting for media based on CTI call start/stop events. For more reliability this can be changed to start recording based on arriving media and update the record based on CTI events (if they are arriving). |
| Unigy Controlled Recording | Recording decision from IPC should or not override Verba decision |
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