Cisco Webex Calling is a cloud-based phone system within the Webex Suite. Verint Financial Compliance (VFC) uses the Webex APIs to connect to Webex Calling. VFC is authenticated through an application created in Webex to import call recording data using an import source.
For more information about Webex Calling, visit https://developer-portal-intb.ciscospark.com/docs/webex-calling-overview.
This integration uses the following API endpoints:
/v1/convergedRecordings/{recordingId}
/v1/convergedRecordings/{recordingId}/metadata
/v1/people/{personId}
/v1/admin/convergedRecordings
An integration between VFC and Cisco Webex Calling requires:
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Token expiry dates can impact the connection between VFC and Webex Calling.
The Access token expires after if not used for 14 days. The , and the Refresh token expires if not used for 90 days. If the Verba .NET Service Host service fails for longer than the expiry time of the tokens, the tokens expire and need to be regenerated. The import source configuration must also be updated with the new token values.