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| Verint Speech Transcription | Speechmatics | comitFS Voice Transcription Service | Intelligent Voice | Azure Cognitive Services | ||
|---|---|---|---|---|---|---|
| Status | Available | Available | Available | Basic integration is available in v9.7.5 or later Complete integration is coming soon | 2023H1 Available | |
| Vendor | Verint Systems | Speechmatics | comitFS | Intelligent Voice https://intelligentvoice.com/Microsoft https://azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/ | ||
| Technology | LVCSR*LVCSR* | LVCSR* | LVCSR* | LVCSR* | ||
| Languages | Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu | https://www.speechmatics.com/our-technology | North American English, British English, Latin American Spanish | https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service | language-support#speech-to-text | |
| On-premise/Cloud | On-premise | On-premise and cloud | On-premise | On-premise and partner cloud | Cloud||
| Deployment | Integrated into Verba Speech Server roleIntegration via REST API | Integration via REST API | Integration via REST API | Integration via REST API | ||
| Licensing | Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative. | Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative. | |
| Customization | Available through professional service (phonetic boosting or language customization) | Contact Speechmatics for more information | Contact comitFS for more information | Contact Verint for more information | https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview | |
| Diarization / Speaker Recognition | Yes | Yes | Yes | Yes | Yes | |
| Sentiment Score | No | No | No | Yes | Yes | |
| Topics | No | No | No | Yes | No | |
| Automatic Language Detection | No | No | No | YesNo |
* Large Vocabulary Continuous Speech Recognition
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