Installing and configuring Microsoft Teams custom announcement
- Kiss, Mate
For a general overview of the function refer to the Announcement article.
Installation
The custom announcement capability is built into the Verba Microsoft Teams Bot Service, there is no additional installation step required.
Configuring custom announcements for the Verba Microsoft Teams Bot Service
Follow the steps below to configure custom announcement related settings for the Verba Microsoft Teams Bot Service:
Step 1 - Open the Verba web interface, click on the System / Servers and select the Recording Server where the bot service is deployed, or select the appropriate Configuration Profile at System / Configuration Profiles.
Step 2 - Go to the Change Configuration Settings tab, then expand the Microsoft Teams Bot / General node.
Step 3 - Configure the following settings:
Configuration Parameter Name | Description | Sample Value |
|---|---|---|
| Apply User's Recording Announcement Configuration | Global notification setting, if turned off, the user settings won't be taken into account. | Yes |
| Audit Log for Customisable Announcement | Audit log for the customizable audio announcement, If turned on the bot service inserts audit log entries through the Web Application's HTTP API to the database. | Yes |
Step 4 - Click the 
icon to save your settings.
Step 5 - The system will notify you that the changes need to be applied to the server by restarting the involved services. Execute the required tasks.
Step 6 - Repeat the steps on each server.
Configuring custom prompts for users
It is possible to configure custom notification sounds on a per user basis. To achieve this follow these steps:
Step 1 - Login to the Recording Server which runs the bot service, and go to the C:\Program Files\Verba\resources\announcement folder.
Step 2 - Copy the .wav files to the internal, inbound and outbound folders.
Step 3 - Open the Verba web interface, click on the System / Servers and select the Media Repository server, or select the appropriate Configuration Profile at System / Configuration Profiles.
Step 4 - Click on the Change Configuration Settings tab. Expand the Web Application section.
Step 5 - Expand the Recording Announcement node, and add the names of the .wav files to the Teams Internal Calls Prompt Files, Teams PSTN/Federated
Inbound Prompt Files, and Teams PSTN/Federated Outbound Files settings, one in a line.
Step 6 - Click the 
icon to save your settings.
Step 7 - The system will notify you that the changes need to be applied to the server by restarting the involved services. Execute the required tasks.
Step 8 - Repeat the steps on each Media Repository server.
To configure the custom prompt for the users please see the User Configuration configuration.