General Alerts: Certificate key is not accessible

Owned by Kiss, Mate
Mar 03, 2023
1 min read

Certificate key is not accessible

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#

Alert attributes:

#CUSTOM_ATTRIBUTES#

Cause

This alert is sent when a certificate key is not trusted. An untrusted certificate could prevent the communication between internal system components and with external systems completely.

Resolution

The certificate configuration have to reviewed and verified to ensure the service have access to the key in the certificate. The system uses certificates at various places for internal communication (server certificate), encryption and signing, web application, etc.

If the problem remains, please contact the support service and send the log files of the related service(s). 
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.Â