Category: Call Activity Reports

Description

The User Instant Messaging Details report shows detailed instant messaging activity information for each user, providing the data collected from recorded messages database. The report details various available information from the recorded messages including the date, platform, call id, names, etc.

Call direction	Only messages for the selected call direction(s) will be displayed
From name	Only messages from the selected user(s) will be displayed
From party	Only messages for the selected party(s) will be displayed
Group	Only messages for the selected group(s) will be displayed
Recording Server	Only messages for the selected recording server(s) will be displayed
To name	Only messages to the selected user(s) will be displayed
To party	Only messages to the selected party(s) will be displayed
User	Only messages for the selected user(s) will be displayed

Information

Query Interval
Print Date
Record Count
User
Conversation Identifier
Platform Call ID
Date and time
Participants
Instant Messages

Charts

None

Report sample

Browser not supported