Call recording for Microsoft Lync and Skype for Business
- Kiss, Mate
Overview
The Verba Recording System can record Microsoft Lync voice calls, video calls, and instant messages using various methods.
There are five main components of the Lync/SfB recording solution:
- Verba Single Server solution: The Verba Media Repository and the Verba Recording Server co-located on one server
- Verba Media Repository:Â Stores recordings, provides web access, storage management, security and auditing
- Verba Recording Server:Â Takes collected traffic and signaling and generates recorded calls with media and call detail records. Contains the Verba Media Collector & Proxy role also.
- Verba Media Collector & Proxy: The Media Collector component sends collected traffic to recording servers. The Proxy component proxying the calls, so they can be captured at a single point.
- Verba SfB/Lync Front End filter plugin: Collects the signaling and gathers the encryption keys for the media.
The filter plugin is necessary to be installed on all Skype / Lync Front-Ends and SBAs because Lync communication is encrypted. It provides:
- signaling information - detailed information directly from the Lync/SfB Front-Ends
- decryption keys - used to decipher the media recorded from the network by the recording servers
Supported platforms
Supported Microsoft platforms:
- Microsoft Lync Server 2010
- Microsoft Lync Server 2013
- Microsoft Skype for Business
All software and physical SfB/Lync compatible endpoints are supported.
Deployment models
Depending on recording requirements different deployment models are recommended. In the Verba solution, these models can be mixed even within one recording system. The goal is the same in all situations: place recorders or traffic collectors to network locations/servers, where the media streams you want to record are passing through.
The following table summarizes the different ways the Verba Recording Servers components can be deployed.
|  | Media Collector & Proxy on separate servers | Media Collector installed | Recording Server with Monitor Port |
No need for monitor port | YES | YES | Â |
Call media path untouched | Â | YES | YES |
Internal calls | YES | Â | YES1 |
Inbound / Outbound calls | YES | YES | YES |
Inbound / Outbound calls | YES | Â | YES2 |
Remote / Federated calls | YES*** | YES*** | 3 |
| Application share | YES | Â | 3 |
Branch Office Survivability | YES | YES | YES |
| Geographical routing in large deployments | YES | Â | Â |
***Optionally the Media Collector component can be installed on the Edge servers. This makes possible to record federated calls also. See Recording federated calls paragraph.
1 Requires endpoint level monitor port configuration
2 Requires gateway port monitoring
3 Certain calls can be recorded by monitoring the Edge Server port(s)
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In all scenarios the Verba SfB/Lync Filter component has to installed on the Frontend servers. If the Mediation role is colocated with the Frontend role, then both the Filter and the Media Collector role has the be installed on the Frontend.
For the installation guide see: Installing the Verba Skype for Business - Lync Filter or Installing the combined Verba Lync Filter and Media Collector on a Lync server.
Media Collector & Proxy on separate servers
The proxy-based SfB/Lync recording environment allows Verba to record all inbound/outbound and internal calls.
Possible deployment models of Proxy-Based recording:
- Single server solution:Â All Verba services (Administration, Recorder, Proxy) are on one server.
For the installation guide see:Â Installing a Verba Single Server solution - Single server solution + Co-located Recorder and Proxy server(s):Â All Verba services (Administration, Recorder) are on one server. Additional Recorder Server(s) deployed for recording high availability.
For the installation guide see: Installing a Verba Single Server solution and Installing a Verba Recording Server - Media Repository + Co-located Recorder and Proxy server(s): The Verba administration/storage and the Recording server is deployed separately. For recording and proxy high availability additional Recorder Servers can be installed.
For the installation guide see: Installing a Verba Media Repository and Installing a Verba Recording Server - Deploy every server separately: Best performance for proxy based recording. For high availability multiple Recorder Servers and multiple Proxy Servers can be installed.
For the installation guide see: Installing a Verba Media Repository, Installing a Verba Recording Server and Installing the Verba Media Collector and Proxy component
Media Collector installed on Mediation Servers
The Mediation-based Lync recording environment allows us to record all inbound/outbound calls in our Lync system.
Possible deployment models of Mediation Based recording:
- Single server solution + Media Collectors: All Verba services (Administration, Recorder) are on one server.
For the installation guide see: Installing a Verba Single Server solution and Installing the Verba Media Collector and Proxy component - Single server solution + Recorder Server(s) + Media Collectors:  All Verba services (Administration, Recorder) are on one server. Additional Recorder Server(s) deployed for recording high availability. The Media Collectors have to be installed on the Mediation servers.
For the installation guide see: Installing a Verba Single Server solution, Installing a Verba Recording Server and Installing the Verba Media Collector and Proxy component - Media Repository + Recorder Server(s) + Media Collectors: The Verba administration/storage and the Recording server is deployed separately. For recording high availability additional Recorder Servers can be installed. The Media Collectors have to be installed on the Mediation servers.
For the installation guide see: Installing a Verba Media Repository, Installing a Verba Recording Server and Installing the Verba Media Collector and Proxy componentInstalling the Verba Media Collector
- If your Mediation / AVMCU server(s) are co-located on your Front End(s), install the/wiki/spaces/v91/pages/9541835Â role on all of them.
- For standalone Mediation servers, install the Verba Media Collector and Proxy Server role on every Mediation server.
Recording federated calls
Federated calls can be captured on the Edge servers. For this, the Media Collector and Proxy component have to be installed on all Edge servers.
For the installation guide see:Â Installing the Verba Media Collector and Proxy component
Recording Server with Monitor Port
The Monitor Port based recording requires network side configuration:
Possible deployment models of Monitor Port based recording:
- Single Server solution:Â All Verba services (Administration, Recorder) are on one server.
For installation guide see:Â Installing a Verba Single Server solution - Media Repository + Recorder Server(s):Â The Verba administration/storage and the Recording server is deployed separately.
For the installation guide see: Installing a Verba Media Repository and Installing a Verba Recording Server
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