Configuring speech search user rights

The availability and the level of access to the Speech Analytics module for a Verba user depends on two separate user rights which can be granted by a user with system administrator rights on a per-user basis (With the necessary role settings).

Speech analytics user rights

Speech rights can be configured on the configuration screens of Verba Roles Administration > Roles > <select a role>

• Speech Search Right - Allows the use of the speech search feature on the 'Search' page
• Speech Analytics Administrator Right - Speech Administrators can set up and modify the storage policies which schedule the speech indexing operation, and can also manage the Search Phrase list (add / remove phrases and set up auto search for select phrases)

Assigning speech analytics user licenses

Speech analytics is licensed on a per user basis. Each person/user whose calls will be analyzed needs a Speech Analytics User Add-On license.

You can assign these licenses to roles, by setting the 'Speech Analytics > Indexed User' checkbox on the role configuration page. This option is used as the basis of speech search enabled user licensing. This setting overrides indexing storage policies, calls of users without this setting will not be indexed and searched.