Average Call Durations Trend widget

Owned by Verba Support (Unlicensed)
Sept 24, 2012
2 min read

 

Category: Call Activity Widgets

Description

Displays average call durations on the selected time scale. The data is collected from the recorded calls database, based on the configured filtering options.

Display methods

Chart
  • Line
  • Area 2D

Filter options

Date Interval

Only calls in the defined date and time interval will be displayed.

  • Current: This option lets you select the entire current (momentary) hour, day, week, month, quarter or year for the query interval.
    The system dynamically calculates the current date and time, every time the widget is displayed.
    E.g. current week on Tuesday at 10:15 AM, will correspond to a date and time interval between Monday 00:00 AM and Sunday 11:59 PM.
  • Last: This option lets you select the entire last hour, day, week, month, quarter or year for the query interval.
    The system dynamically calculates the last date and time, every time the widget is displayed.
    E.g. last week on Tuesday at 10:15 AM, will correspond to a date and time interval between Tuesday 10:15 AM on the week before and Tuesday 10:15 AM (momentary date).
  • Previous: This option lets you select the entire previous calendar hour, day, week, month, quarter or year for the query interval.
    The system dynamically calculates the previous date and time, every time the widget is displayed.
    E.g. previous week on Tuesday at 10:15 AM, will correspond to a date and time interval between Monday 00:00 AM on the week before and Sunday 11:59 PM on the week before.
  • Fixed:This option lets you freely customize a static date and time interval for the query.
User

Only calls, based on the defined user filtering options will be displayed.

GroupsOnly calls, based on the defined group filtering options will be displayed.

 

Widget sample