Case Context

Context Switching is available on the Search page of the Verba Web Interface.

There is a separate context available for every previously created Case. Switching to the context of a Case limits the available labels that can be manually placed on conversations to the labels belonging to the Case.

The screenshot below shows the search interface with a context enabled.

To switch between Case Contexts, use the dropdown in the top left corner of Search page.

To limit the list of displayed and searchable conversations to the ones included in the current Case Context, click the Within Case button. To show all conversations, click the All button.