The system creates a metadata XML files for each recording. The XML file is stored on the disk next to the media or IM transcript file. The metadata XML file is always processed together with the corresponding media/transcript file. If the a data retention policy is applied for the call, the system moves, copies or deletes the metadata XML together with the media/transcript file.
The XML files are UTF-8 encoded.
The following table provides a description for the available fields. Not all fields are presented in all cases, only fields marked as mandatory. Some XML file contains additional
| Field | Sample value | Description | Mandatory |
|---|---|---|---|
| id | 4a9d5ec0-7a40-11e4-8271-001cc092f276 | Unique conversation identifier in the Verba system | Yes |
| native_id | d53f17c6a3b86ba0b7c134b1c32c42c8|1|-1 | Platform specific conversation identifier which can identify a unique Verba record. It usually incorporates the native_call_id field and other parameters. | Yes |
| native_call_id | d53f17c6a3b86ba0b7c134b1c32c42c8 | Platform specific conversation identifier | Yes |
| owner_eid | 12 | Environment identifier of the recorded user in a multi-tenant systems | |
| location_eid | 12 | Environment identifier of the recording server in a multi-tenant systems | |
| cisco_guid | Cisco specific conversation identifier | ||
| ms_conversation_id | Ac+ACpsIcet73h+iEU6e5k2aNCIriA== | Microsoft Lync specific conversation ID | |
| location | NY-RECORDER | Host name of the Verba Recording Server recorded the call | Yes |
| source_device | CPE/4.0.7577.4420 OCPhone/4.0.7577.4420 (Microsoft Lync Phone Edition) | Device identifier of the calling party | |
| source_eth | Ethernet address of the calling party | ||
| source_ip | 192.168.1.151 | IP address of the calling party | |
| source_caller_id | norbi@verbalabs.com | Number/address of the calling party | Yes |
| source_name | Norber Kakas | Name of the calling party. This field can also contain information about conversation transfer and forwarding. | |
| destination_device | RTCC/5.0.0.0 Response_Group_Service | Device identifier of the called party | |
| destination_eth | Ethernet address of the called party | ||
| destination_ip | 192.168.1.151 | IP address of the called party | |
| destination_caller_id | jsikorsky@verbalabs.com | Number/address of the called party | Yes |
| destination_name | John Sikorsky | Name of the called party. This field can also contain information about conversation transfer and forwarding. | |
| referred_by | If the conversation was transferred or forwarded, this field indicates the original calling party. | ||
| refer_to | If the conversation was transferred or forwarded, this field indicates the final called party. | ||
| recorded_cid | Number/address of the recording party | ||
| recorded_uid | Internal identifier of the recorded user configured in Verba | ||
| start_time | 2014.06.04 15:33:38.371 | Start date and time of the call in UTC timezone in the following format: YYYY.MM.DD HH:mm:ss.SSS | Yes |
| end_time | 2014.06.04 15:34:49.487 | End date and time of the call in UTC timezone in the following format: YYYY.MM.DD HH:mm:ss.SSS | Yes |
| audio_codec_id | 95 | Internal identifier of the audio codec uses in the recorded streams. | |
| video_codec_id | 299 | Internal identifier of the video codec uses in the recorded streams. For codec reference see the list below. | |
| direction_id | 0 | Internal identifier of the direction of the conversation. For directions reference see the list below. | |
| cause_id | 4 | Internal identifier of the conversation ending reason. For cause reference see the list below. | |
| signaling_id | 2 | Internal identifier of the signaling protocol used in the conversation. For signaling protocol reference see the list below. | |
| recorder_service_id | 1 | Internal identifier of the recorder service recorded the conversation. For recorder service reference see the list below. | |
| recorded_party | 0 | Identifies the recorded party in the conversation. The following valid values apply: 0 - calling party 1 - called party | |
| ondemand | false | Indicates if the conversation is an on-demand conversation (recorded using an extension configured for on-demand recording). The following valid values apply: true - the conversation is an on-demand conversation false - the conversation is not an on-demand conversation | |
| conference | false | Indicates if the conversation is a conference conversation. The following valid values apply: true - the conversation is a conference conversation false - the conversation is not a conference conversation | |
| keep | false | Indicates if the call is an on-demand conversation and hes been already kept or not. The following valid values apply: true - the conversation is an on-demand conversation and has been kept false - the conversation is an on-demand conversation, but it has not yet been kept | |
| controlled | false | Indicates if the conversation is a controlled conversation (recorded using an extension configured for controlled recording). The following valid values apply: true - the conversation is a controlled conversation false - the conversation is not a controlled conversation | |
| voice_mail | false | Indicates if the conversation is a voice mail conversation (Verba is able to recognize certain voice mail calls). The following valid values apply: true - the conversation is a voice mail conversation false - the conversation is not a voice mail conversation | |
| platform_call_id | Ac+ACpsIcet73h+iEU6e5k2aNCIriA== | Platform specific conversation identifier used to relate corresponding recordings | |
| meeting_id | Microsoft Lync specific field indicating the meeting identifier | ||
| meeting_uri | Microsoft Lync specific field indicating the meeting URI | ||
| source_user_id | 124 | Internal identifier of the user configured in Verba associated with the calling party number/address | |
| destination_user_id | 3456 | Internal identifier of the user configured in Verba associated with the called party number/address | |
| agent_id | jsikorsky | Platform specific identifier of the recorded agent | |
| encryption_id | Internal identifier of the encryption key used to encrypt the media file | ||
| signature_id | Internal identifier of the signature used to sign the media file | ||
| enterprise_id | SIPREC specific multi-tenant identifier | ||
| cisco_id_nearend | Cisco network based recording specific attribute, indicating the recorded party | ||
| cisco_id_farend | Cisco network based recording specific attribute, indicating the other party | ||
| silence_percent | 5 | Percent ratio indicating silence in the conversation | |
| crosstalk_percent | 2 | Percent ratio indicating cross talk in the conversation | |
| longest_silence_length | 11 | Longest, continuous silence period in the conversation [sec] |
Codecs
| codec_id | Name |
| 1 | Non standard |
| 2 | G.711 A-law 64k |
| 3 | G.711 A-law 56k |
| 4 | G.711 u-law 64k |
| 5 | G.711 u-law 56k |
| 6 | G.722 64k |
| 7 | G.722 56k |
| 8 | G.722 48k |
| 9 | G.723.1 |
| 10 | G.728 |
| 11 | G.729 |
| 12 | G.729A |
| 13 | IS11172AudioCap |
| 14 | IS13818AudioCap |
| 15 | G.729B |
| 16 | G.729AwB |
| 18 | GSM FR |
| 19 | GSM HR |
| 20 | GSM EFR |
| 25 | Wideband 256k |
| 32 | Data 64k |
| 33 | Data 56k |
| 80 | GSM |
| 81 | ActiveVoice |
| 82 | G.726 32k |
| 83 | G.726 24k |
| 84 | G.726 16k |
| 90 | iLBC 20ms |
| 91 | iLBC 30ms |
| 92 | iSAC |
| 93 | G.722.1(c) |
| 94 | AAC - Low Complexity |
| 95 | Microsoft RTAudio |
| 96 | MPEG4-Generic |
| 97 | MP4A-LATM |
| 98 | Siren |
| 99 | Speex |
| 100 | L8 |
| 101 | G.726 40k |
| 102 | Silk |
| 103 | Celt |
| 104 | DVI4 |
| 105 | VOX |
| 106 | OPUS |
| 200 | H.261 |
| 201 | H.263 |
| 202 | H.263+ |
| 203 | H.263++ |
| 204 | H.264 AVC |
| 205 | H.264 RCDO |
| 206 | H.264 SVC |
| 207 | Microsoft RT Video |
| 208 | Microsoft RDP |
| 299 | No Video |
| 300 | TechSmith |
| 301 | Windows Media 8 768 Kbps |
| 302 | Windows Media 8 1024 Kbps |
| 303 | Windows Media 8 1512 Kbps |
| 304 | Windows Media 8 2048 Kbps |
| 305 | Windows Media 9 768 Kbps |
| 306 | Windows Media 9 1024 Kbps |
| 307 | Windows Media 9 1512 Kbps |
| 308 | Windows Media 9 2048 Kbps |
| 309 | Windows Media Screen 768 Kbps |
| 310 | Windows Media Screen 1024 Kbps |
| 311 | Windows Media Screen 1512 Kbps |
| 312 | Windows Media Screen 2048 Kb |
| 313 | Verba Screen Codec Lossless |
| 314 | Verba Screen Codec HQ |
| 315 | Verba Screen Codec LQ |
| 316 | Verba Screen Codec LQ - Monochrome |
| 400 | No Screen |
| 500 | Undefined |
Directions
| direction_id | Value |
| 0 | Internal |
| 1 | Incoming |
| 2 | Outgoing |
| 3 | Inter-Tenant |
| 4 | Undefined |
| 5 | Dictation |
| 6 | External |
| 10 | Federated In |
| 11 | Federated Out |
| 12 | Contact Center In |
| 13 | Contact Center Out |
| 14 | Conference |
Cause Identifiers
| Cause_ID | Name |
| 0 | Normal |
| 1 | From Terminated |
| 2 | To Terminated |
| 3 | Hold |
| 4 | Transfer |
| 5 | Caller gave up |
| 6 | Busy |
| 7 | Unobtainable |
| 8 | Error |
| 13 | Conference |
| 14 | Call park |
| 15 | Join |
| 28 | Direct Transfer |
| 60 | Line change |
| 80 | Timeout |
| 81 | Forced termination |
| 82 | Manual termination |
| 83 | Program termination |
| 84 | Video escalation |
| 85 | Voice Activity |
| 86 | Media Segmentation |
| 87 | Never Recorded Joined |
| 500 | Unknown |
Signaling protocols
| signaling_id | Name |
| 1 | Cisco Skinny |
| 2 | SIP |
| 3 | H.323 |
| 4 | JTAPI |
| 5 | Centile |
| 6 | Not applicable |
| 7 | XMPP |
Recorder services
| recorder_service_id | Name |
| 1 | VerbaPassiveRec |
| 2 | VerbaCiscoNativeRec |
| 3 | VerbaIVRRec |
| 4 | VerbaIPTradeRec |
| 5 | VerbaActiveRec |
| 6 | VerbaAvayaActiveRec |
| 8 | VerbaCiscoCentralSM |
| 9 | VerbaCentileConnector |
| 10 | VerbaCiscoNativeRecDBService |
| 11 | VerbaNotesAndroid |
| 12 | VerbaNotesIPhone |
| 13 | VerbaNotesWindowsPhone |
| 14 | VerbaMediaSenseConnector |
| 15 | VerbaCiscoGwRec |
| 17 | VerbaLyncIMRecorder |
| 18 | VerbaAvayaActiveRecDMCC |
| 20 | VerbaCiscoIMRecorder |
| 21 | VerbaRecorderProxy |
| 22 | VerbaWebApp |