The Verba recording solution supports Avaya DMCC multiple registration based Multiple Registrations call recording (Avaya Aura).
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The multiple registrations call recording method, which Verba Recording System uses takes advantage of the multiple registrations capability to register a recording device against the actual extension from which calls are to be recorded. The application simply requests listening services and CM sends a duplicated stream of all traffic from the originally provisioned extension. The forked RTP comes to the recording server from the media resource (formerly MedPro) card. The duplication request takes up a media resource , but does not require conferencing resources or timeslots compared to other recording methods.
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- Because this method does not require a standalone recording device to be added to calls, the six-party limit in a call is not affected as compared to the other two recording methods (single-step-conference, service observing).
- Because the RTP is forked by the Communication Manager itself, it does not require additional TDM slots as compared to the other two typical recording methods (single-step-conference, service observingSingle Step Conference and Service Observing). The Multiple Registrations method consumes one additional media resource for each recording device. Additional TDM timeslots are not consumed as the recording device is not able to talk.
- Service Observing and Single conferencing both make use of standalone recording devices which are registered against extensions which that have been provisioned on Communication Manager specifically for call recording purposes. Thus each recording device consumes one additional station license. Service Observing typically has a one-to-one association between target extensions and recording devices , and therefore consumes a relatively large number of station licenses. Single conferencing typically uses a pool of recording devices, and therefore potentially needs fewer station licenses, but introduces the possibility of running out of recording devices if a large number of recordings need to be made at the same time. The Multiple Registrations method used by Verba Recording System does not consume additional station licenses.
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For further information, please refer to an official Avaya representative or read the guide below:
https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/support/faq/dmcc/otherindex.gsp, drill down to What licenses are required for DMCC based Call Recording solution? ?tab=other&accordion=faq-630
Recording approaches with the Avaya Communication Manager
The following table summarizes the available recording approaches in the Avaya Communication Manager environment and the available Verba support:
| Recording approach | Verba support |
| Passive TDM trunk side recording | No |
| Passive IP trunk side recording | Yes, SIP only |
| Passive IP extension side recording | Yes, SIP only |
| AES: service observing | No |
| AES: single-step-conference | No |
| AES: multiple registration (RTP forking) | Yes |
The well-known passive IP call recording is not officially accepted by Avaya, because the signaling protocol used for Avaya devices is based on a proprietary version of H.323. The new SIP-based devices can be monitored passively, but certain PBX functionality is still missing from the SIP-based firmwares, so they are very rarely used. The only officially supported recording method is CTI-based recording, which means that the recording solutions must work through the Avaya AES server. On the AES server, there are different APIs:
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This method works by operating softphones and monitoring the recorded stations and invoking service observing upon recording request or automatically for each call. This way the softphones can participate in the calls, and thus receive the audio. The application uses the AE Services DMCC service to register itself as a standalone recording device. The Service Observing feature is provisioned and activated on the device so that, when the target extension joins a call, the recording device is automatically added to the call. The application receives the calls aggregated RTP media stream via the recording device and records the call.
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This method works by operating softphones and monitoring the recorded stations and invoking single-step-conference upon recording request or automatically for each call. In this way, the softphones can participate in the calls and thus receive the audio. The application uses the AE Services DMCC service to register a pool of standalone recording devices. The application uses the AE Services TSAPI service to monitor the target extension for Established Call events. Whenever the extension joins a call, an Established Call event occurs which triggers the application to use the Single conferencing method to add a recording device to the call. The application receives the calls aggregated RTP media stream via the recording device and records the call.
Multiple
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Registrations supported by Verba Recording System
Using Communication Manager release 5.0 or higher, it is possible to register up to three devices against an extension; using earlier releases, only one device can be registered. Where multiple device registration is supported, the number of DMCC devices that can be registered against an extension is determined as follows:
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- Single server solution: All Verba services (Administration, Recorder) are on one server. It is recommended only for a few user POC or trial deployment (100-200 users).
For the installation guide see: Installing a Verba Single Server solution - Media Reposiroty Repository + Recorder Server: The Verba administration/storage server is deployed separately from the recorder.
For the installation guide see: Installing a Verba Media Repository and Installing a Verba Recording Server