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Info

The Contact Center In direction works only when using the following Contact Center applications:

  • Luware LUCS
  • Workstreampeople Anywhere 365
  • Mitel MiContact Center for Microsoft Lync (PrairieFyre)
  • Altigen MaxUC Contact Center
  • ComputerTalk ICE Contact Center
  • Competella

The Contact Center Out direction works only when using the following Contact Center applications:

  • Workstreampeople Anywhere 365
  • ComputerTalk ICE Contact Center

Conversation direction detection using internal domain and number patterns

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