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Comment: Added a note on call assignment logic

The guide explains the recommended configuration for shared lines in the system if the Cisco network-based recording is utilized. The goal of this configuration is to accurately store who answered the shared line.


Step 13 - Apply the changes.

Call assignment logic:

  1. If User ID is available, the system looks for an extension where Type = User/Agent ID
  2. If the User could not be determined by the User ID, then the call is assigned according to the recorded party, based on the source \ destination extension where the extension type is not User/Agent ID