Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Available in version 9.3 and later

The announcement audit log provides a log for tracking and searching announcements played by the system (or not). The system stores the audit log entries in the database and provides search and listing for the records. The audit log is turned off by default.

...

Step 3 - Go to the Change Configuration Settings tab.

Step 4 - Expand the Sfb/Lync Recording Announcement \ General nodethe  Microsoft Teams Bot / General node.

Step 5 - Set the Audit Log Enabledfor Customisable Announcement setting to Yes.

Step 6 - Click on the  icon to save the changes.

...

The audit log contains the following information:

FieldDescription
TimeDate and time of the announcement (start)
Recorded PartyThe party which is configured for recording and announcement
External PartyThe external party to whom the announcement is played
Direction

The direction of the announcement:

  • Incoming: the announcement is played for the caller party in an inbound call
  • Outgoing: the announcement is played for the called party in an outbound call
  • Conference: the announcement is played for a conference participant
Prompt File NameThe name of the prompt file used for the announcement
Prompt LengthThe length of the announcement call leg. It does not necessarily match the length of the prompt file, it could be longer than that. For Microsoft Teams, the length is always 00:00, because the Microsoft SDK cannot provide the information.
Conference IDThe unique identifier of the conference call. Applies to Skype for Business conference announcements only.
SIP Call IDThe unique SIP call ID of the announcement call leg. For Microsoft Teams, this is the call ID of the recorded call.
SuccessIndicates if the announcement was successfully played or not. The system is not able to create an entry for all announcement failers. There could be cases when there is no entry at all.
Error MessageThe error message received when the announcement is failed


The audit log page allows searching for audit log entries based on the following criteria:

...