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- Check if the recorded extensions are configured properly in the system
- Check if recording is enabled in the recorded communication system (certain platforms require additional configuration to enable recording for a device, user or line)
- Check if the Recording Servers are up and running and if there are no errors in the server logs
- Check if the recording service is and import services are up and running and if there are no errors in the log
- Check if the SQL database server is reachable for the recorder and import services
- Check if the calls are on the Recording Servers waiting for to to be inserted and uploaded
- Check with the network team if there are any issues with the network connections
- Check with the telephony team if there is any error related to the calls missing
- Try to reproduce the call scenario to see if that is still not recording
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