Table of Contents

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Info

The Contact Center In direction works only when using the following Contact Center applications:

The Contact Center Out direction works only when using the following Contact Center applications:

Conversation direction detection using internal domain and number patterns

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Modality	Service	All	Internal	PSTN In	PSTN Out	External	Federated In	Federated Out	Contact Center In	Contact Center Out	Conference
Voice	Avaya DMCC/JTAPI	Yes	Yes	Yes	Yes	Yes	No	No	No	No	Yes
	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Unified Call Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
	Cisco network-based recording does not support call direction rules defined in the extension configuration! You can find more information below the table.
	Analogue and Radio Recorder	No ACL support
	Centile Connector	No ACL support
	Cisco MediaSense ConnectorVerba Import (Symphony)	Yes	No Yes	No	No No	Yes	No	No	No	No	No
	Verba Import (SymphonyCloud9)	Yes	Yes	No	No	Yes No	No	No	No	No	No
	Verba Import (Cloud9RingCentral)	Yes	Yes	No	No No	Yes	No	No	No	No	No
	Verba Import (RingCentralO2)	Yes	Yes	No	No	Yes	No	No	No	No	No
	Verba Import (O2Vodafone)	Yes	Yes	No	No	Yes	No	No	No	No	No
Video	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Unified Call Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Instant Messaging	SfB/Lync IM Recorder	Yes	Yes	No	No	Yes	Yes	Yes	No	No	Yes
	Cisco Compliance	Yes	Yes	No	No	Yes	Yes	Yes	No	No	Yes
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Desktop Screen	Screen Capture Multiplexer	No ACL support
Screen and Application Share	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Whiteboard	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
Poll / Q&A	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
File Share	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
SMS	Verba SMS Recorder	Yes	Yes	Yes	Yes	No	No	No	No	No	No

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