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SQL Server editions
The system uses a standard Microsoft SQL Server database to store the system configuration parameters for each server and the conversation metadata (CDR) for each conversation.
We recommend to review reviewing this topic and select selecting your SQL Server edition based on your requirements.
For more information on the differences of between the SQL Server editions, see https://docs.microsoft.com/en-us/sql/sql-server/editions-and-components-of-sql-server-2017
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- SQL Server 2014
- SQL Server 2016
- SQL Server 2017
- SQL Server 2019
- Azure SQL Database
- Azure SQL Managed Instance
Scalability
| Conversations stored in the system at any moment | Recommended SQL Server edition |
|---|---|
| less than 1.000.000 conversations and instant messages | Express Edition |
| more than 1.000.000 conversations and instant messages | Standard or Enterprise Edition In very large deployments, partitioning has to be enabled, which is only available in Enterprise Editions or Standard Edition of SQL Server 2016 SP1 or later For more information, see Database table partitioning |
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Different SQL Server editions, support different resiliency features. Choose the editions, which is most suitable for the resiliency requirements of the deployment. For highly available deployments, we recommend using Always On availability groups which are available in Enterprise and Standard (basic version) edition editions only.
| Feature | Enterprise | Standard | Express |
|---|---|---|---|
| Database mirroring | Yes | Yes Full safety only | Witness only |
| Always On failover cluster instances | Yes Number The number of nodes is the operating system's maximum | Yes Support for 2 nodes | No |
| Always On availability groups | Yes Up to 8 secondary replicas, including 2 synchronous secondary replicas | Yes, basic only Requires SQL Server 2016 or later | No |
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| SQL Server role | Description |
|---|---|
dbcreator | It is a database server level role and is required only during the installation to create the verba database. |
| db_owner | It is a verba database level role and required for the system for normal operation. |
| sysadmin | Either sysadmin or the permissions described in the Additional permissions for SQL Server Standard or Enterprise Edition section is required to install the SQL Server Agent Job |
For more information on SQL Server server and database level roles, see https://msdn.microsoft.com/en-us/library/ms188659.aspx and https://msdn.microsoft.com/en-us/library/ms189121.aspx.
General For general information on SQL Server principals, see https://msdn.microsoft.com/en-us/library/ms181127.aspx
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First of all, in order to check if the SQL Server Agent service is running on the SQL server and for storing historical index usage for optimal maintenance, the user needs the View Server State permission for the SQL server.
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For the job installation itself, the EXECUTE permission for the msdb.dbo.sp_add_job, msdb.dbo.sp_add_jobstep, msdb.dbo.sp_update_job, msdb.dbo.sp_add_jobschedule, and the msdb.dbo.sp_add_jobserver stored procedures has have to be granted for the user.
The permissions for the SQL user can be granted with the following script. Please run the script as-is, only modify the two parameters (@login and @db_name) at the top:
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- SQL Server
- SQL Server Browser if named instances are used
- SQL Server Agent to run the maintenance jobs (not available on Express Edition and Azure SQL Database)
Language, collation, and case sensitivity
The user account, configured in Verba to access the database (SQL Server user or domain user) must have the Default Language configured to English. For more information on creating a login and configuring the default language, see https://docs.microsoft.com/en-us/sql/relational-databases/security/authentication-access/create-a-login
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For more information on collation, see https://docs.microsoft.com/en-us/sql/relational-databases/collations/collation-and-unicode-support
Azure SQL Requirements and Limitations
| Azure SQL Database | Azure SQL Managed Instance | |
|---|---|---|
| Authentication | Only SQL Server authentication is supported | Only SQL Server authentication is supported |
| SQL Agent Job | Not supported, jobs will be executed by the web application | Supported |
| Linked Server | Not supported | Supported |
| Max database size | https://learn.microsoft.com/en-us/azure/azure-sql/database/resource-limits-vcore-single-databases?view=azuresql | Up to the currently available instance size |
| Max tempdb size | https://learn.microsoft.com/en-us/azure/azure-sql/database/resource-limits-vcore-single-databases?view=azuresql | General Purpose: Limited to 24 GB/vCore Business Critical: Up to currently available instance storage size https://learn.microsoft.com/en-us/azure/azure-sql/managed-instance/resource-limits?view=azuresql |