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Step 3 - Optionally, select the Keep the Worse Copy Too checkbox to keep the worse copy after processing.
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You can prevent the deduplication policy swapping the Primary and Secondary designations if the secondary copy is better quality by selecting Retain the Primary/Secondary Flags. This option is only available if the Keep the Worse Copy Too option is selected. |
Step 4 - Select your filters to specify which conversations should be processed by this policy
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If the Keep the Worse Copy Too setting is enabled in the Deduplicate Recordings policy, it is recommended to set the Conversation Detail Fields parameter of the Data Management Filtering Criteria in any related Export policies to 2N Better Copy instead of Primary. This is to avoid exporting the worse copy if the deduplication policy has not finished evaluating both copies and setting the better copy as the Primary. |
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