Category: Conversation Activity Reports

Description

The Simultaneous Calls Trend report shows aggregated call activity information, providing the data collected from recorded calls database. The report shows the trend of the number of simultaneous calls in the selected time step.

Call direction	Only calls for the selected call direction(s) will be displayed
Called party name	Only calls for the selected called party(s) will be displayed
Called party number	Only calls for the selected called party(s) will be displayed
Caller party name	Only calls for the selected called party(s) will be displayed
Caller party number	Only calls for the selected called party(s) will be displayed
Media file name	Only calls for the selected media file(s) will be displayed
Recording server	Only calls for the selected recording server(s) will be displayed
Source Platform	Only calls for the selected source platform(s) will be displayed (Filter is AVAILABLE IN VERSION 9.6.13 OR LATER )
Time step	Defines the resolution of the X axis. Day Week Month Quarter Year

Information

Query Interval
Print Date
User
Server Name
Number of simultaneous calls for each time step

Charts

Number of simultaneous calls displayed on the selected time frame

Report sample

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