To ensure that the antivirus scanner does not interfere with the operation of the Verba system, you must exclude specific processes and directories for each Verba server or server role on which you run an antivirus scanner. The following processes and directories should be excluded:

Directory and file locations listed below are the default locations for the Verba system. For any locations for which you did not use the default, exclude the locations you specified instead of the default locations specified in this article.

Media Repository and Recording Server Role:

Verba Processes:

Verba Service Name	Executable Name
Requirement for Java Services: Verba Avaya DMCC/JTAPI Service Verba Cisco JTAPI Service Verba Cisco Central Silent Monitoring Service Verba Cisco Compliance Service Verba Web Application	wrapper.exe
Verba Passive Recorder Service	verbaengine.exe
Verba Media Collector and Proxy Service	recorderproxy.exe
Verba Legacy Cisco Central Recorder Service	nativerecorder.exe
Verba Analogue and Radio Recorder Service (Verba General Media Recorder Service)	mediareceiver.exe
Verba Legacy Cisco Gateway Recorder Service	ciscogatewayrec.exe
Verba Media Utility Service (Verba Waveformatter Service)	waveform.exe
Verba Media Streamer and Content Server Service	mediastreamer.exe
Verba Legacy IP Trade Recorder Service	verbaiptrade.exe
Verba Screen Capture Multiplexer Service	multiplexer.exe
Verba Unified Call Recorder Service	unifiedrec.exe
Verba Active Recorder and Streamer Service	activerecorder.exe
Verba Storage Management Service = verbastorage.exe	verbastorage.exe
Verba Media Transcoder Service	transcoder.exe
Verba System Monitor Service	verbasysmon.exe
Verba Centile Connector	centile-connector.exe
Verba Node Manager Agent Service	verbaagent.exe
Verba SfB/Lync Announcement Service	rec-announcement.exe
Verba CDR and Archived Content Importer Service	cdrimport.exe
Verba SfB/Lync IM Recorder Service	lyncchatrecorder.exe
Verba Cisco MediaSense Connector	mediasense-connector.exe
Verba Speech Analytics Service	speech-analytics.exe
(Verba TroubleshootingTool)	verbacapture.exe
(Verba TroubleshootingTool)	verbareport.exe
Verba Web Application Service	tomcat9.exe

Built-in Microsoft SQL Server Express processes:

%ProgramFiles%\Microsoft SQL Server\MSSQL{nn}.MSSQLSERVER\MSSQL\Binn\SQLServr.exe
%ProgramFiles%\Microsoft SQL Server\MSRS{nn}.MSSQLSERVER\Reporting Services\ReportServer\Bin\ReportingServicesService.exe
%ProgramFiles%\Microsoft SQL Server\MSAS{nn}.MSSQLSERVER\OLAP\Bin\MSMDSrv.exe

Anti-virus exceptions for SQL Server processes are only necessary if the SQL Server is co-located with the Verba server. The list above shows the default paths and processes for a built-in MS SQL Express Server, but the installed SQL Server version and location can be different in each deployment.

The following table identifies versions for the paths. {nn} is the version value used in the instance ID.

Version	{NN}
SQL Server 2019 (15.x)	15
SQL Server 2017 (14.x)	14
SQL Server 2016 (13.x)	13
SQL Server 2014 (12.x)	12
SQL Server 2012 (11.x)	11

Directories and Files:

The installation folder (%programfiles%\Verba)
The configured media folder (%programfiles%\Verba\media)
The configured log folder (%programfiles%\Verba\log)

Media Collector and Lync Filter Server Role:

Verba Processes:

Verba Service Name	Executable Name
Verba Legacy Remote Capture Service	remote-capture.exe
Verba Media Collector and Proxy Service	recorderproxy.exe
Verba SfB/Lync Call Filter Service	LyncFilterConsole.exe
Verba SfB/Lync Communication Policy Service	lyncethicalwall.exe
Verba SfB/Lync IM Filter Service	lyncimfilter.exe
Verba System Monitor Service	verbasysmon.exe
Verba Node Manager Agent Service	verbaagent.exe

Folders:

The installation folder (%programfiles%\Verba)
The configured log folder (%programfiles%\Verba\log

Media Collector and Proxy Server Role:

Verba Processes:

Verba Service Name	Executable Name
Verba Legacy Remote Capture Service	remote-capture.exe
Verba Media Collector and Proxy Service	recorderproxy.exe
Verba System Monitor Service	verbasysmon.exe
Verba Node Manager Agent Service	verbaagent.exe

Folders:

The installation folder (%programfiles%\Verba)
The configured log folder (%programfiles%\Verba\log)

Announcement Server Role:

Verba Processes:

Verba Service Name	Executable Name
Verba SfB/Lync Announcement Service	rec-announcement.exe
Verba System Monitor Service	verbasysmon.exe
Verba Node Manager Agent Service	verbaagent.exe

Directories and Files:

The installation folder (%programfiles%\Verba)
The configured log folder (%programfiles%\Verba\log)

Speech Analytics Server Role:

Verba Processes:

Verba Service Name	Executable Name
Verba Labeling Service	label-processor.exe
Verba Speech Analytics Service	speech-analytics.exe
Verba System Monitor Service	verbasysmon.exe
Verba Node Manager Agent Service	verbaagent.exe

Directories and Files:

The installation folder (%programfiles%\Verba)
The configured media folder (%programfiles%\Verba\media)
The configured log folder (%programfiles%\Verba\log)

Desktop Agent Role:

Verba Processes:

Verba Service Name	Executable Name
Verba Screen Capturing Service	agentcontroller.exe
Verba Screen Capturing Service	captureagent.exe
Verba Storage Management Service	verbastorage.exe
Verba System Monitor Service	verbasysmon.exe
Verba Node Manager Agent Service	verbaagent.exe

Directories and Files:

The installation folder (%programfiles%\Verba)
The configured media folder (%programfiles%\Verba\media)
The configured log folder (%programfiles%\Verba\log)

Offline Player Role:

Verba Processes:

verbaplayer.exe

Directories and Files:

The installation folder (%programfiles%\Verba)

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