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VFC to WFE Metadata Integrator Installation Guide

VFC to WFE Metadata Integrator Installation Guide

Mar 03, 2023

Available in 9.7.7 and above

Install the VFC to WFE Metadata Integrator tool to import recording metadata from the VFC platform to the Verint v15.2 Workforce Engagement (WFE) suite.

The Integrator can be installed on any VFC server.

Manual installation

Prerequisites

The default user account used by the installer is Local System. Ensure that this user account has write privileges to the installation folder.

Installation

Procedure

  1. Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.

  2. On the Setup Wizard screen, click Next to start the installation.

  3. Read the End-User License Agreement, select the I accept the terms in the License Agreement check box, and click Next.

  4. Select a destination folder for the VFC to WFE Metadata Integrator. Enter the path and name of the folder, or click Change to select a folder in Windows Explorer.
    The default folder is C:\Program Files\VFC to WFE Metadata Integrator\ .

  5. Click Install to begin the installation.

  6. Click Finish to exit the Setup Wizard.

Update existing installation

The update of the Integrator is done by removing the existing installation and installing a newer version.

If you specified a custom destination folder during the initial installation, set the same value in the update process.

When updating an existing installation, the installer removes and updates all files but the Logs folder, the appsettings.Production.json file, and the PersistedSettings.json file.

Repair existing installation

Procedure

  1. Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.

  2. On the Setup Wizard screen, click Next to start the installation.

  3. On the Change, repair, or remove installation screen, select Repair.

  4. Click Repair to begin the repair process.

  5. Click Finish to exit the Setup Wizard.

Remove existing installation through the Windows Control Panel

Procedure

  1. Go to Start. Under Settings, select Control Panel.

  2. Go to Add or Remove Programs. Under VFC to WFE Metadata Integrator, choose Uninstall.

When removing an existing installation, the installer removes all files but the Logs folder, the appsettings.Production.json, file and the PersistedSettings.json file.

Remove existing installation using the installer

Procedure

  1. Open the VfcIntegrator-15.2.x.xxxxx.msi installer, where x.xxxxx represents the specific installer version.

  2. On the Setup Wizard screen, click Next to start the installation.

  3. On the Change, repair, or remove installation screen, select Remove.

  4. Click Remove to begin the uninstallation process.

  5. Click Finish to exit the Setup Wizard.

When removing an existing installation, the installer removes all files but the Logs folder, the appsettings.Production.json file, and the PersistedSettings.json file.

Rollback

Built-in rollback functionality is not offered. Carry out a rollback of the VFC to WFE Metadata Integrator by uninstalling the current version and installing the previous version required.



Unattended installation

The VFC to WFE Metadata Integrator installation package provides an unattended installation feature to support the automated, silent installation of the software. The installer is MSI-based.

Prerequisites

The default user account used by the installer is Local System. Ensure that this user account has write privileges to the installation folder.

Installation

Open the Command Line as an administrator and run the following command:

msiexec -i C:\Temp\VfcIntegrator-15.2.x.xxxxx.msi INSTALLDIR=C:\VFCIntegrator /qn



Parameters:

Command Line Parameter

Description

Command Line Parameter

Description

-i

Specifies the installation action. Required.

VfcIntegrator-15.2.x.xxxxx.msi

Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required.

INSTALLDIR

The directory the VFC to WFE Metadata Integrator is installed.

The default value is C:\Program Files\VFC to WFE Metadata Integrator\ .

Only required if specifying a custom installation directory. If omitted, the installer uses the default value.

/qn

Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input.

Required for silent install.



On completion:

  • EXIT_CODE = 0 indicates that the installation process was successful.

  • EXIT_CODE = 1 indicates that the installation process failed.

Update existing installation

The update of the Integrator is done by removing the existing installation and installing a newer version.

If you specified a custom INSTALLDIR during the initial installation, specify the same values in the command used in the update process.

When updating an existing installation, the installer removes and updates all files but the Logs folder, the appsettings.Production.json file, and the PersistedSettings.json file.

Repair existing installation

Open the Command Line and run the following command:

msiexec -f C:\Temp\VfcIntegrator-15.2.x.xxxxx.msi /qn

Parameters:

Command Line Parameter

Description

Command Line Parameter

Description

-f

Specifies the repair action. Required.

VfcIntegrator-15.2.x.xxxxx.msi

Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required.

/qn

Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input.

Required for silent install.



On completion:

  • EXIT_CODE = 0 indicates that the repair process was successful.

  • EXIT_CODE = 1 indicates that the repair process failed.

Remove existing installation

Open the Command Line and run the following command:

msiexec -x C:\Temp\VfcIntegrator-15.2.x.xxxxx.msi /qn



Parameters:

Command Line Parameter

Description

Command Line Parameter

Description

-x

Specifies the uninstallation action. Required.

VfcIntegrator-15.2.x.xxxxx.msi

Name of the VFC to WFE Metadata Integrator MSI package, where x.xxxxx represents the version number of the installer. Required.

/qn

Specifies that the msiexec is used in quiet/unattended mode. This mode prevents the MSI from prompting for input.

Required for silent install.



On completion:

  • EXIT_CODE = 0 indicates that the uninstallation process was successful.

  • EXIT_CODE = 1 indicates that the uninstallation process failed.

When removing an existing installation, the installer removes all files but the Logs folder, the appsettings.Production.json file, and the PersistedSettings.json file.