Verba database may contain erroneous call records due to various system problems. This Verba function enables the administrator and the system administrators to remove or correct (if possible) these types of call records. You can list erroneous call information by selecting the System / Database / Database Purging menu item.

The following scenarios may apply:

Finished calls without recorded media file
Ongoing calls started 2 days before without recorded media file
Ongoing calls started 2 days before with recorded media file

Activating any of the above functions will result in an event log entry. The system does not delete physically the records, they are moved to a table, which contains deleted call records.

Finished calls without recorded media file

Calls without media files are probably very short calls (< 1 sec). The web interface hides these type of calls by default. You can change this setting, refer to Verba user guide for further information in Verba Deployment Guide, article Configuration settings for Verba Web Application.

Calls without media files can appear in the system if something miss-configured on the monitor port (signaling messages are recorded, but the RTP media streams are not)! Contact the system administrator and refer to the manual for detailed information in Verba Deployment Guide, part Configuring monitor port!

Click on the Delete Record(s) button to remove these call records.

The system does not physically delete the records, they are moved to a table, that contains deleted call records.

YOU CANNOT UNDO THIS STEP!

Ongoing calls started 2 days before without recorded media file

Ongoing calls started 2 days before without recorded media files are probably erroneous calls. It can be caused by Verba recording engine failure (e.g. stopping the recording engine while a call being recorded can cause this situation)! Contact the system administrator and refer to the manual for detailed information in Verba Deployment Guide, part Configuring monitor port!

Click on the Delete Record(s) button to remove these call records.

The system does not physically delete the records, they are moved to a table, that contains deleted call records.

YOU CANNOT UNDO THIS STEP!

Ongoing calls started 2 days before with recorded media file

Ongoing calls started 2 days before with recorded media files are probably erroneous calls. It can be caused by Verba recording engine failure (e.g. stopping the recording engine while a call being recorded can cause this situation)! Contact the system administrator and refer to the manual for detailed information in Verba Deployment Guide, part Configuring monitor port! The update button updates the end time field for these records to an actual date with reason: Manual termination.

Click on the Update Record(s) button to take changes effect for these call records.

YOU CANNOT UNDO THIS STEP!

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