Report

Following the Creating report guide, you can create a Users Speech Transcript Details report containing the transcripts from the filtered conversations.

Export

You can use the Export feature to obtain the media files and the transcripts. The transcript file is a compressed file with VTR extension, containing a plain text file. The text file contains the following fields for each recognized word:

Field Name	Value	Example
word	the recognized word	hello
confidence	the confidence level	0.79000000
speaker	participant recognised	speaker1
time	time elapsed in seconds	189.35000000
duration	length of the word in seconds	0.50000000

API

It is possible to integrate an external application to retrieve a transcription file using the HTTP Business API. The Get Call Information API call can return either a plain text file or the transcription format, depending on the call.

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