Reporting

The Verba Recording System and the Verba Performance and Quality Management solution include a powerful reporting solution enabling business decision-makers, supervisors, and IT department members to gain insight into the various metrics of the contact center operation. The easy-to-use and flexible reporting module allows creating visually compelling, standard-format reports right at your fingertips. The 100% web-based user interface is accessible directly from the Verba Recording System framework at any and from any location without the need to install client applications. Reports can be generated in an ad-hoc or scheduled way to increase productivity and reduce waiting time.

Open, flexible, and feature-rich reporting server:

Enterprise-grade reporting server based on JasperSoft Business Intelligence (BI) suite
30+ built-in report templates (Call Activity, Quality Management, System)
Ad-hoc, scheduled, and periodic report creation options
Flexible date and time interval configuration with absolute and relative options
Detailed filtering options
Several output formats: PDF, XLS, XLSX, DOCX, RTF, XML, etc.
Ability to save report templates for future use
Open API and tools for designing your own report templates

Visit the Reporting Guide for more details.

Dashboards

The Verba Recording System and the Verba Performance and Quality Management solution dashboards provide an at-a-glance view of agent performance and other various metrics of the recording system for many individuals in an organization. They give companies a factual and timely window into performance; help them identify anomalies that could turn into significant business issues, and provide an entry point for examining the deeper root causes.

Stunning, personalized information at your fingertips
Personalized dashboards
Visually compelling information widgets
20+ built-in widget types (Call Activity, Quality Management)
Flexible date and time interval configuration with absolute and relative options
Detailed filtering on various fields
Chart and table display options
Configurable widget layouts
Open widget API (you can develop your own widget)

Visit the Dashboard Guide for more details.

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