Overview

The Verba Recording System has specific server requirements that must be met before the installation of the Verba components can be started. The Verba server installation pack includes the Verba Recording System Prerequisites tool that opens when you start your installation.

We also provide standalone Verba Recording System Prerequisites tool to evaluate if all software requirements are met by your system without download the entire installation pack. The exact same functionality can be found in the installation pack, this is provided for installations where server OS and Verba installation are done by different teams.

You can download the installation files from the support site.

Verba Recording System Prerequisites tool

We recommend you use our installation pack to install your system, it guides you through the requirements below.
This chapter is only for documentation purposes.

This tool asks a couple of questions about your installation before it creates a customized prerequisite list.
('-' means that the question does not have any effect whether the requirement is shown or not, or it is not applicable.)

Question 1: Verba components	Question 2: SQL Server	Question 3: SQL Server Management Studio	Prerequisite title	Hint provided by the tool	Mode	Installer in the installation pack
-	-	-	Verify Windows version	The Verba Recording System server components require one of the following operating systems: Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 The Verba Desktop Recorder supports Windows 8, Windows 8.1, Windows 10	Mandatory	-
-	-	-	No existing Verba installation	If you are installing a new system, you should uninstall your existing Verba Recording System before installation. If you are upgrading this system, you do not have to use this Deployment Planner, just exit and run the Verba MSI Installer directly.	Mandatory	-
-	-	-	Verify Administrator Privileges	The Windows User that installs the Verba Recording System must have Administrator privileges. Please add your user to the Administrators group.	Mandatory	-
-	-	-	No Pending Windows Restart	There should be no Windows restart operation pending on your server, since it might interfere with your new installation.	Mandatory	-
-	-	-	Install Windows Installer 4.5	The Verba MSI installer package requires Windows Installer 4.5.	Mandatory	Included
Single Server or Media Repository	-	-	Uninstall Internet Information Server	The Verba Recording System comes with a built-in Tomcat-based web application that collides with the Microsoft IIS web server. Follow these steps to uninstall it: Step 1 - Open Windows Server Manager Step 2 - Click Roles in the tree on the left Step 3 - Click Remove Roles on the right Step 4 - Click Next Step 5 - Uncheck Web Server (IIS) Step 6 - Click Next Step 7 - Click Remove	Mandatory	-
All	-	-	Install Java SE 11 RE	Java Runtime is required by multiple Verba Recording System services. Both Oracle and OpenJDK Java 11 runtimes are supported.	Mandatory	Included
Single Server or Media Repository	-	When selected	Install Microsoft .Net Framework 4.6.2	Microsoft .NET Framework 4.6.2 is required by the Microsoft SQL Server Management Studio. Follow these steps to install it: Step 1 - Open Windows Server Manager Step 2 - Click Features in the tree on the left Step 3 - Click Add Features on the right Step 4 - Click Next Step 5 - Select .Net Framework 4.6.2 Features Step 6 - Open the tree below the .Net feature and uncheck WCF activation (important) Step 7 - Click Next Step 8 - Click Install	Mandatory	Included
Single Server or Media Repository	When SQL Server Express is selected	-	Install SQL Server 2012 Express or newer	Microsoft SQL Server Express Edition provides free of charge SQL database server backend for the Verba Recording System. We recommend to use Standard or Enterprise edition if you are planning to store and search more than 500.000 calls in your recording system.	Mandatory	Included
Single Server or Media Repository	When SQL Server is selected	-	Install SQL Server 2012 or newer	Microsoft SQL Server provides SQL database server functionality for the Verba Recording System	Mandatory	Not included
Single Server or Media Repository	-	When selected	Install SQL Server Management Studio	The Microsoft SQL Server Management Studio provides management capabilities for Microsoft SQL Server.	Optional	Not included
Single Server or Media Repository	When installed on other server	When not selected	Install SQL Server Native Client x64	The Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver.	Mandatory	Included
Single Server or Media Repository	When installed on other server	When not selected	Install SQL Server Native Client	The Verba Recording System uses Microsoft SQL Server to store data and is capable of using the advanced failover functionality of the SQL Server Native Client 10.0 database driver.	Mandatory	Included
Single Server or Media Repository	-	-	Install Windows Desktop Experience (Windows Server 2012 R2)	In case you plan to use PC desktop screen and video call recording features your Verba Media Repository requires the Windows Desktop Experience feature. Follow these steps to install it: Step 1 - Open Windows Server Manager Step 2 - Click Features in the tree on the left Step 3 - Click Add Features on the right Step 4 - Click Next Step 5 - Select Desktop Experience Step 6 - Click Next Step 7 - Click Install Step 8 - Restart the server (Important)	Recommended	-
Single Server or Media Repository	-	-	Configure Virus Scanning	If not configured properly, any virus scanner on this server can severely impact the performance and reliability of your recording system. Please make sure you turn off background virus scanning of all your Verba media and log folders.	Recommended	-
Single Server or Media Repository	-	-	Verify Time Settings	The Verba Recording System stores all dates in timezone independent UTC time and presents correct local time to each user. Please verify: Server time zone matches your local time zone Server time is correct	Recommended	-
Single Server or Media Repository	-	-	Use Separate System and Media Disk	For reliability, performance and backup reasons, we recommend you use separate disk volumes for system and recorded media. C: (System Disk) D: (Media Disk)	Recommended	-

Further information

Find more information in these articles:

Browser not supported