Voice Quality Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:

Policy processing error: Voice quality issues found;

Affected policy: #<POLICY_ID> - <POLICY_NAME>" (action: <ACTION>)
Affected target: <TARGET_ID>
Affected calls:
<CDR_ID> - <VQ_SCORE>

Alert attributes:
<CUSTOM_ATTRIBUTES>

Cause

This alert is sent when a Voice Quality Check find potential bad quality records according to policy's threshold setting. The alert contains the list of affected calls and their scores, alerts are generated if list size exceeds configured size or configured time to wait for bad calls elapses or policy finishes.

Resolution

This is not an error condition, no further action required.

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