In the multi-tenant environment if you want to apply data retention policies you have to first create target folders.

Only the '0000' default environment provides an opportunity to create the target folders.

The default environment created folder can be used for data retention policies in separate environments.

Create a new storage target folder

The storage target folder provides the destination path of the archiving process. If you want to archive an environment's calls you have to create a storage target folder for the relevant environment.

To create the folder you have to log in the '0000' default environment and go to the 'Administration/Storage Target Folders' page.

Here you can select the relevant environment in the top right corner drop down menu ('Current Environment') and add a new target folder by clicking on the link ('Add New Storage Target Folder') above the drop down field.

To create the folder please read the Storage Target Folder details article. All options can be applied in a multi-tenant environment.

Create a data retention policy

When you have the storage target folder you can make data retention policies for archiving or deleting calls.

To create data retention policies for an environment log in '0000' default or in the desired environment.

Go to the 'Administrator/Data Retention Policies' page.

Here you can select the relevant environment in the top right corner's drop down menu ('Current Environment') and add a new target folder by clicking on the link ('Add New data Retention Policy') above the drop down field.

To create the folder please read the Data Retention Policy details article. All options can be applied in a multi-tenant environment.

The data retention policies can be applied from the desired environment as well but the target folders can be created only in the administration environment ('0000')

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