The Verba system is able to store recorded video and telepresence calls in a special format, called VF (Verba Media Format). Standard Windows Media Player cannot support this file type, so the Verba Unified Media Codec has to be installed on every computer, which would like to play back VF files.

You will need this codec for silent monitoring (listening into ongoing calls) over the web application. For silent monitoring please make sure to open UDP port range 16384-16500 on your client PCs where you install the Verba Unified Media Codec.

Manual installation

Installation

Please follow the steps below to install the Verba Unified Media Codec:

Step 1 - Launch the VerbaCodec.msi installer

Step 2 - Press the Next button to start the installation

Step 3 - Read the Verba license agreement and accept it, before you click Next button

Step 4 - Installer asks for the destination folder(default: C:\Program Files\Verba Media Codec\), click Change button to change it.

Step 5 - Press the Install button. Verba setup will copy and install the codec files.

Update

Please follow the steps below to update the Verba software:

Step 1 - Launch the VerbaCodec.msi installer file

Step 2 - Press the Next button to start the update (If the installer finds a newer or the same version of the product on the computer, the update is not possible. Press the Finish button.)

Step 3 - Please press the Install button. Verba setup will copy and update the components onto the server.

Step 4 - After the successful update, please Restart the computer to start the updated services.

Unattended installation

The Verba Unified Media Codec installation package provides an unattended installation feature to support automated, enterprise wide installation of the software. The installer is MSI based.

Installation

The MSI installer file can be located in the Verba Recording System installation package.

Put the Verba Unified Media Codec MSI installer into a local folder on your desktop PC. Customize the following command for your environment:

msiexec /i VerbaCodec.msi /quiet /LE verbacodec_install.txt

Parameters:

Command Line Parameter	Description
/i	Installation action.
VerbaCodec.msi	Name of the Verba Unified Media Coedc MSI package.
/quiet	Invokes quiet/unattended installation.
/LE verbacodec_install.txt	Write the error log into the verbadesktop.install.txt file.

Update

The MSI installer file can be located in the Verba Recording System installation package.

Put the Verba Unified Media Codec installer into a local folder on your desktop PC. Customize the following command for your environment:

msiexec /i VerbaCodec.msi /quiet /LE verbacodec_update.txt

Parameters:

Command Line Parameter	Description
/i	Installation action.
VerbaCodec.msi	Name of the Verba Unified Media Coedc MSI package.
/quiet	Invokes quiet/unattended installation.
/LE verbacodec_update.txt	Wite the error log into the verbadesktop.install.txt file.

Troubleshooting

For more verbose logging in case of an installation error use /L*v instead of /LE.

Uninstallation

Command example:

msiexec /X VerbaCodec.msi /quiet /LE verbacodec_uninstall.txt

Parameters:

Command Line Parameter	Description
/X	Uninstallation action.
VerbaCodec.msi	Name of the Verba Desktop Recorder MSI package.
/quiet	Invokes quiet/unattended installation.
/LE verbacodec_uninstall.txt	Write the error log into the verbadesktop.install.txt file.

Troubleshooting

After you've installed the Verba Media Codec and you are still not able to playback Verba video files or start Silent Monitoring please follow the instructions below:

Step 1 Close all browser window and media player

Step 2 Open a command prompt as administrator

Step 3 Navigate to Verba Media Codec's folder with the following command: cd C:\Program Files\Verba Media Codec

Step 4 Run the following command in the codec's folder: regsvr32 verbacodec.dll (If registration was successful a dialog panel is prompted)

Step 5 Test the playback

If the playback works with a downloaded file, but not in Internet Explorer, please follow the instructions below:

Step 1 Close all browser window and media player

Step 2 Open the Start menu, type "regedit" and press Enter.

Step 3 Locate and then select the following registry entry HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\TabProcGrowth

Step 4 Delete the selected key

Step 5 Test the playback

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