Category: Quality Management Reports

Description

The Evaluators Activity Summary report shows aggregated information for each evaluator, providing the data collected from scorecards. The report details information about all scorecards for each evaluator showing various scorecard data like call details, score, evaluation date and duration, etc.

Filter options

Agent	Only evaluations for the selected agent(s) will be displayed
Evaluated by	Only evaluations for the selected evaluator(s) will be displayed
Evaluation form	Only evaluations for the selected evaluation form(s) will be displayed
Evaluation project	Only evaluations for the selected evaluation project(s) will be displayed
Groups	Only evaluations for the selected group(s) will be displayed
Score	Only evaluations for the selected score(s) will be displayed
Question	Only evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

Query Interval
Print Date
Record Count
User
Evaluator Name
Number of Evaluations
Average Evaluation Time
Average Score for the Evaluator
Call Date
Call Duration
Agent
Form
Evaluation Date
Evaluation Time (the length of the evaluation)
Score

Charts

None

Report sample

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