Evaluators Activity Summary
Category: Quality Management Reports
Description
The Evaluators Activity Summary report shows aggregated information for each evaluator, providing the data collected from scorecards. The report details information about all scorecards for each evaluator showing various scorecard data like call details, score, evaluation date and duration, etc.
Filter options
Agent | Only evaluations for the selected agent(s) will be displayed |
Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
Groups | Only evaluations for the selected group(s) will be displayed |
Score | Only evaluations for the selected score(s) will be displayed |
Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Evaluator Name
- Number of Evaluations
- Average Evaluation Time
- Average Score for the Evaluator
- Call Date
- Call Duration
- Agent
- Form
- Evaluation Date
- Evaluation Time (the length of the evaluation)
- Score
Charts
- None
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