Category: Quality Management Reports

Description

The Evaluators Productivity report shows aggregated information for each evaluator, providing the data collected from scorecards. The report summarizes the performance of the evaluators by showing the number of evaluations, the average number of evaluations per hour, the comparison of the length of the evaluations to the length of the call, etc.

Agent	Only evaluations for the selected agent(s) will be displayed
Evaluated by	Only evaluations for the selected evaluator(s) will be displayed
Evaluation form	Only evaluations for the selected evaluation form(s) will be displayed
Evaluation project	Only evaluations for the selected evaluation project(s) will be displayed
Groups	Only evaluations for the selected group(s) will be displayed
Score	Only evaluations for the selected score(s) will be displayed
Question	Only evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

Query Interval
Print Date
Record Count
User
Evaluator Name
Evaluations
Average Evaluations/hour
Average Call Duration
Average Evaluation Time
Call length to Evaluation Time Ratio

Charts

Evaluators Productivity Comparison Chart

Report sample

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