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Speech Analytics Service: Communications Analytics transcript import or processing error alert

Speech Analytics Service: Communications Analytics transcript import or processing error alert

Content

Alert: Communications Analytics transcript import or processing error
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .125.0.3
Time: <TIME> (UTC)
Severity: Error

Description:
Communications Analytics transcript import or processing error.

Alert attributes:
Communications Analytics API URL: #API_URL#

Cause

This alert is generated if one or more calls sent to the Communications Analytics (formerly Intelligent Voice) server have not been imported or processed successfully.

Resolution

If you receive this alert, check:

  • the corresponding data management policy logs for errors regarding individual items,

  • the Communications Analytics server status, and the logs for individual items.

Items that were not successfully transcribed are left on the Communications Analytics server for troubleshooting purposes. These need to be deleted manually after investigation.