Login to the Gadget

The Verba Gadget is using already defined Verba users for logging in. The user roles are not applied on the users but during the conversation search the conversation access scope is applied for the user.

Login automatically

The gadget supports automatic login. The automatic login requires that the user's password in Verba has to be the same as in Cisco Finesse.

Login Manually

The gadget can be used by any Verba user with API access. After the gadget loaded on the bottom of the gadget there is a Use Different User button. 

Enter a valid Verba user and click on the Login button.

Successful Login

In the case of successful login and connection, the Verba Status should display 'Connected to Verba Database' in green.