Recorder Overload Begin Alert

Content

Cause

This alert is sent by the Recording Director if one or more Overload Threshold limits (number of concurrent calls, CPU load, Network load, etc..) on a Media Recorder are reached. By default, this function is disabled.

Resolution

If you receive such an alert, consider changing the threshold values, or upgrade the server machine. If the Overall Threshold limits are reached on one of the Media Recorder(s), the Recording Director routes the next call to another, not overloaded Media Recorder.

To Enable or Disable this monitoring feature, or change the thresholds:

On Recording Director:

 Step 1 - On the web interface go to Administration and choose Verba Servers.

 Step 2 - Click on the first Recording Director server from the server list.

 Step 3 - Click on the Change Configuration Settings tab, and search for Unified Call Recorder.

 Step 4 - Under Unified Call Recorder/Recording Providers/General you can enable/disable Performance Based Load balancing for Recorders.

 Step 5 - Click the  icon to save your settings.

 Step 6 - Repeat steps 2-5 for all other Recording Directors.

 Step 7 - The system will notify you that the changes need to applied to the servers by restarting the involved services or rereading the new configuration. Execute the required tasks.

 On Media Recorder:

 Step 1 - On the web interface go to Administration and choose Verba Servers.

 Step 2 - Click on the first Media Recorder server from the server list.

 Step 3 - Click on the Change Configuration Settings tab, and search for Unified Call Recorder.

 Step 4 - Under Unified Call Recorder/Media Recorder/Overload Thresholds you can set the threshold values

 Step 5 - Click the  icon to save your settings.

 Step 6 - Repeat steps 2-5 for all other Media Recorders.

 Step 7 - The system will notify you that the changes need to applied to the servers by restarting the involved services or rereading the new configuration. Execute the required tasks.