Recorder Back Alert

Content

Cause

This alert is sent if the recorder connection is restored after a recorder timeout.

Resolution

No further action required.

However, if you receive this pair of alerts on a regular basis, please contact the support service and send the log files of the related services - LyncFilter.log from The Front End(s) and engine.log from the Verba Server. 

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.