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Speakerbus

Speakerbus

Overview

The Speakerbus iSeries recorder integration relies on individual iSeries devices being responsible for the transmission of audio and call event information. The solution can essentially be split into 3 distinct areas. 

  •  Audio: Each iSeries device is able to transmit one or more simultaneous audio streams (VoIP) as encoded RTP (Real Time Protocol) over UDP (User Datagram Protocol). The codecs that are supported are G.711 (A-Law or μ-Law), G.729 (Annex A or Annex AB) and G.722.

  • Call Data Records (CDR): Each iSeries device is responsible for transmitting Call Data Records (CDR) that relate to events happening on that individual device.

  • iManager Call Data Service (iCDS): iCDS is a supervisory application that runs as a service on Microsoft Server operating systems. It acts as a multiplexer that receives CDR information from multiple iSeries devices and multiplexers the CDR information into a single stream that can be sent to multiple 3rd party devices / applications.

Speakerbus recording features

  • Certified Speakerbus recording solution

  • 2N recorder configurations

  • Compatible with trader voice recording data model

  • Support for VAD (voice activity detection) and media segmentation for long calls

  • All types of recording mix layouts are supported

Version support

Speakerbus Switch Name & Model

Speakerbus

Supported Turret Types

iD808, iE801, iD712, SE 708

Supported iCDS Versions

2.1 or later

If you are on a different version, contact your Speakerbus representative for more information.

Features not available

  • Silent monitoring only available for Media-Only records

  • Full / Always-on, Do-not-record, Never-record recording modes only (no On-demand, no Controlled)

  • Desktop Screen Capture is not available

  • No support for turret based playback

Configuration

For configuring the system for Speakerbus recording, see Configuring Speakerbus recording

Speakerbus metadata

The system captures the following metadata specific to Speakerbus calls when CTI messages are available. These fields are available through the standard and the Speakerbus specific custom metadata template.

Metadata Field

Description