Speakerbus
Overview
The Speakerbus iSeries recorder integration relies on individual iSeries devices being responsible for the transmission of audio and call event information. The solution can essentially be split into 3 distinct areas.
Audio: Each iSeries device is able to transmit one or more simultaneous audio streams (VoIP) as encoded RTP (Real Time Protocol) over UDP (User Datagram Protocol). The codecs that are supported are G.711 (A-Law or μ-Law), G.729 (Annex A or Annex AB) and G.722.
Call Data Records (CDR): Each iSeries device is responsible for transmitting Call Data Records (CDR) that relate to events happening on that individual device.
iManager Call Data Service (iCDS): iCDS is a supervisory application that runs as a service on Microsoft Server operating systems. It acts as a multiplexer that receives CDR information from multiple iSeries devices and multiplexers the CDR information into a single stream that can be sent to multiple 3rd party devices / applications.
Speakerbus recording features
Certified Speakerbus recording solution
2N recorder configurations
Compatible with trader voice recording data model
Support for VAD (voice activity detection) and media segmentation for long calls
All types of recording mix layouts are supported
Version support
Speakerbus Switch Name & Model | Speakerbus |
---|---|
Supported Turret Types | iD808, iE801, iD712, SE 708 |
Supported iCDS Versions | 2.1 or later |
If you are on a different version, contact your Speakerbus representative for more information.
Features not available
Silent monitoring only available for Media-Only records
Full / Always-on, Do-not-record, Never-record recording modes only (no On-demand, no Controlled)
Desktop Screen Capture is not available
No support for turret based playback
Configuration
For configuring the system for Speakerbus recording, see Configuring Speakerbus recording.
Speakerbus metadata
The system captures the following metadata specific to Speakerbus calls when CTI messages are available. These fields are available through the standard and the Speakerbus specific custom metadata template.