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Verba recordings

Recordings imported from Verint, stored in Verint Archive

Notes

Archive Format

Individual file for each call

TAR files grouping several calls together

The TAR file concept introduces multiple limitations because the files cannot be managed individually in the TAR. This is the reason for not supporting all storage/archive features for imported calls.

Multiple Archives

No (error)

Yes (tick)

The Verint system allows archiving the same call multiple times, while the Verba system only supports a single copy in the archive. During migration, all archive entries are imported, but the oldest archive is selected as the primary archive which is then linked with the CDR entry in the database, which is used for playback, download, and export (to be compatible with Verba). Subsequent archive copies are not accessible through the Verba system, but the system manages the retention period settings and attempts to delete the copies after the retention period expires. If for some reason, the primary copy is selected for deletion, the system chooses the next available archive copy as the primary automatically.

Playback

Yes (tick)

Yes (tick)


Playback multiple files at once

Yes (tick)

Yes (tick)

Playback marked segment

Yes (tick)

Yes (tick)


Download

Yes (tick)

Yes (tick)


Download multiple files at once

Yes (tick)

Yes (tick)


Export

Yes (tick)

Yes (tick)


Copy Media

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Move Media

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Upload

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Archive in DB and Move Media

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Archive in DB

Yes (tick)

Yes (tick)


Delete, Policy-based

Yes (tick)

Yes (tick)

The system will delete the CDRs, but only delete the TAR files once all calls are deleted

Delete, Manual

Yes (tick)

Yes (tick)

The system will delete the CDRs, but only delete the TAR files once all calls are deleted

Legal Hold

Yes (tick)

Yes (tick)

  • For imported calls, the system is not able to set the legal hold flag on EMC Centera, only in the Verba system.
  • Only the primary archive location is marked with the legal hold flag.

File Verification

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Increase Retention Period

Yes (tick)

No (error)

Custom SQL script can be used to update the retention in the Verba database

Deduplicate Recordings

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Encrypt and Sign

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Voice Quality Check

Yes (tick)

Yes (tick)


Transcode

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Transcription

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

Phonetic Indexing

Yes (tick)

No (error)

The system filters out imported calls for the policy automatically

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