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Verba recordings | Recordings imported from Verint, stored in Verint Archive | Notes | |
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Archive Format | Individual file for each call | TAR files grouping several calls together | The TAR file concept introduces multiple limitations because the files cannot be managed individually in the TAR. This is the reason for not supporting all storage/archive features for imported calls. |
Multiple Archives | No | Yes | The Verint system allows archiving the same call multiple times, while the Verba system only supports a single copy in the archive. During migration, all archive entries are imported, but the oldest archive is selected as the primary archive which is then linked with the CDR entry in the database, which is used for playback, download, and export (to be compatible with Verba). Subsequent archive copies are not accessible through the Verba system, but the system manages the retention period settings and attempts to delete the copies after the retention period expires. If for some reason, the primary copy is selected for deletion, the system chooses the next available archive copy as the primary automatically. |
Playback | Yes | Yes | |
Playback multiple files at once | Yes | Yes ![]() | |
Playback marked segment | Yes | Yes | |
Download | Yes | Yes | |
Download multiple files at once | Yes | Yes | |
Export | Yes | Yes | |
Copy Media | Yes | No | The system filters out imported calls for the policy automatically |
Move Media | Yes | No | The system filters out imported calls for the policy automatically |
Upload | Yes | No | The system filters out imported calls for the policy automatically |
Archive in DB and Move Media | Yes | No | The system filters out imported calls for the policy automatically |
Archive in DB | Yes | Yes | |
Delete, Policy-based | Yes | Yes | The system will delete the CDRs, but only delete the TAR files once all calls are deleted |
Delete, Manual | Yes | Yes | The system will delete the CDRs, but only delete the TAR files once all calls are deleted |
Legal Hold | Yes | Yes |
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File Verification | Yes | No | The system filters out imported calls for the policy automatically |
Increase Retention Period | Yes | No | Custom SQL script can be used to update the retention in the Verba database |
Deduplicate Recordings | Yes | No | The system filters out imported calls for the policy automatically |
Encrypt and Sign | Yes | No | The system filters out imported calls for the policy automatically |
Voice Quality Check | Yes | Yes | |
Transcode | Yes | No | The system filters out imported calls for the policy automatically |
Transcription | Yes | No | The system filters out imported calls for the policy automatically |
Phonetic Indexing | Yes | No | The system filters out imported calls for the policy automatically |
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